People Operations & Workplace Experience Specialist

Job title: People Operations & Workplace

Experience

• Specialist

What you’ll do

Responsibilities

• Own onboarding and offboarding end-to-end, ensuring a seamless employee experience

• Serve as the primary POC for HR inquiries; manage ticketing system with timely, high-quality responses

• Maintain accurate HRIS and payroll data (incl. EOR), run audits, and manage data changes

• Support payroll processes, including commissions and bonuses by auditing inputs and resolving discrepancies

• Administer benefits programs and support ongoing rollout; ensure compliance with the relevant regulations for the markets that you are supporting.

• You will oversee day-to-day office operations (supplies, vendors, access, equipment, general upkeep)

• Act as a front-of-house presence: greet visitors, manage deliveries, coordinate with building management

• Support and execute employee engagement initiatives (events, monthly celebrations, quarterly offsites)

• Help build and scale a strong in-office culture as the office grows

• Identify inefficiencies in manual workflows and drive process documentation, improvements, automation and AI

• Gather employee feedback (surveys, onboarding check-ins, day-to-day interactions) and translate it into action

• Who you are

• We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Foundational Generalist experience in People Operations / HR in a high-growth, fast-paced environment
• Have a passion for culture and team building, you love bringing people together, and are excited to be a culture champion in a growing organization
• Strong working knowledge of local HR practices, particularly benefits and compliance
• Hands-on, detail-oriented operator who is comfortable owning admin-heavy workflows
• Experience supporting payroll processes (incl. variable comp like commissions/bonuses)
• Confident managing ambiguity and building processes from scratch

Preferred skills:

• Proficiency with a startup tech stack – Slack, Zoom, Lattice, Atlassian (Jira/Confluence), Google suite

• Familiarity with various HRIS, EOR, or payroll platforms (BambooHR, Deel, etc.)

• Exposure to workplace experience/office operations in a hybrid environment

• Applicant Safety Policy: Fraud and Third-Party Recruiters

• To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an official email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

• Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

• Equal opportunity

• Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.