People Operations Lead

About the Role We're looking for a People Operations Lead to join our Amsterdam hub. This is a hands-on, face-of-local People Operations role where you'll wear many hats—answering questions, supporting the employee lifecycle, ensuring local compliance, and driving process improvements with AI and automation.

What You'll Do

• Local Expert: Be the subject matter expert in operationalizing labour laws and regulations in the Netherlands, including developing global to local processes, policies, and programs. Teach and train your fellow teammates on local topics. Stay informed about updates to regulations and HR market practices within the countries you support.
• Local Compliance: Ensure Miro keeps up to date with compliance within the Netherlands. This includes being responsible for any relevant compliance reporting, government filing, IND processes, and workers comp. Conduct regular compliance audits to ensure we meet requirements.
• Frontline People Support: Help support the People Help Portal by providing timely and accurate responses to questions related to HR programs and benefits. While your primary focus is the Netherlands, you'll also handle global tickets as part of a shared team model — always applying a global-to-local lens to ensure our global standards translate correctly into local context.
• AI & Automation: Actively identify and implement opportunities to leverage AI, automation, and service delivery technologies to improve People Operations efficiency. Evaluate and adopt tools that enhance how the team works, and help translate these capabilities into practical, scalable workflows.
• Process and Program Management: Own the execution of key People processes across the full employee lifecycle — onboarding, job changes, leaves and UWV coordination, and offboarding. You keep the day-to-day running smoothly while also contributing to broader team priorities and projects.
• HR Data and Record Management: Responsible for the accurate maintenance of HR profiles, data, and other recordkeeping systems for our Netherlands employees. Ensure all employee records are up-to-date and confidentially managed, adhering to GDPR and local data protection regulations.
• Payroll Collaboration: Work closely with the Payroll Team to ensure accurate and compliant payroll runs, including processing pay changes, leaves, and other employee updates in line with Dutch legislation. Serve as the local point of contact for payroll inputs and flag any issues in a timely manner.
• Benefits Administration: Provide support in the administration of employee benefits programs in the Netherlands to ensure we follow local requirements.
• Continuous Improvement: Actively seek ways to improve People processes and practices. Participate in cross-functional projects and initiatives aimed at enhancing the efficiency and effectiveness of the People Operations function.

What We're Looking For

• Comprehensive understanding of the labour laws and regulations in the Netherlands, including familiarity with IND processes, Works Council engagement, and operationalizing EMEA Pay Transparency
• Fluency in English and Dutch
• 4+ years of experience in People Operations or People Service Delivery
• Track record of implementing AI, automation, or service delivery technologies that improved operational efficiency — you're comfortable evaluating and adopting new tools that enhance how teams work
• Ability to work hybrid (at least 1-2x in office per week)
• Experience in Workday and ticketing systems
• Demonstrated ability to manage day-to-day operations while driving projects simultaneously
• Ability to adapt to changing business needs and thrive in a dynamic environment
• Sensitivity to and understanding of cultural differences and the ability to navigate these in a business context
• Outstanding communication and collaboration skills
• Demonstrated ability to translate intricate legal and operational requirements into simple, followable how-to guides that non-experts can easily understand and apply
• Experience handling HSM permit extensions and complex visa types in the Netherlands (preferred)
• Knowledge of labour laws and regulations in Denmark and France is a plus
• Previous experience working for a global company and with EOR vendors is also a plus

Nice to Have

• Optional/preferred qualifications (if mentioned)

Compensation & Benefits

• Equity, wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend
• Location-specific benefits may vary; full benefits may differ per location. Please refer to our Global Miro benefits board for details