People Operations Coordinator

Job title: People Operations Coordinator

Based inAbuja, Kano

Remuneration

NGN 331,914.24 Monthly Gross

Other Benefits

• Health Coverage Benefit
• Performance Bonus
• 13th Month
• Annual

Skills

• Assessment

• Who we are

• EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.

• Mission Statement

• We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

• Core Values

• Customer

Experience

• We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.

• Quality & Safety: We strive to improve the health of our customers, their families, and our community. We will continuously improve our quality to provide the best available healthcare services according to the best available science.

• We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

• Our People: We invest in the well-being, training, and development of our staff.

• Financial Stewardship: We work to reduce waste and maximize value to our customers, investors, and partners.

• Impact: Ensure healthy lives and promote well-being for all at all ages: improved access, affordability, and quality of life.

Our services:

• Medical Services

• Research and Informatics

• Pharmacy

• Laboratory & Diagnostics

• Community Health (REACH Program)

• Telehealth and Telemedicine

• Mission Objective

• The People and Culture department is focused on creating a work environment that inspires creativity, innovation and growth. We believe in fostering a culture where every employee feels valued, respected, and included, and has the resources and support they need to thrive. We are dedicated to attracting, retaining and developing a diverse and talented workforce that embodies our organization’s values and True North. We aim to promote a positive and collaborative work culture that encourages open communication, constructive feedback, and ongoing learning and development opportunities.

• The People Operations Coordinator serves as the operational backbone of the HR function, delivering efficient, employee-centered HR services across the full employee life cycle. This role combines front-line people support with administrative precision managing the HR helpdesk, maintaining accurate documentation, driving engagement, administering payroll and benefits, and overseeing probation and confirmation processes. The ideal candidate is detail-oriented, systems-savvy, and genuinely invested in creating a positive employee experience.

• Duties And Responsibilities

• PURPOSE

• Serve as the first point of contact for employee and manager inquiries on HR policies, benefits, payroll, and workplace matters.

• Champion the employee experience by ensuring HR services are accessible, timely, and delivered with empathy and professionalism.

• Maintain the integrity of HR data and documentation to support compliance, decision-making, and organizational trust.

• Drive a culture of engagement and continuous feedback through eNPS and related initiatives.

• Ensure the full employee lifecycle — from onboarding through probation and confirmation — is managed smoothly and without gaps.

• Enable informed people decisions by providing accurate dashboards, analytics, and reports to HR leadership and managers.

• Safeguard confidentiality and data protection standards across all employee records and HR transactions.

• Support organizational compliance by staying current with statutory requirements and maintaining audit-ready documentation.

• ENGAGEMENT

• Serve as the first point of contact for employee and manager HR inquiries via multiple channels, resolving routine issues and escalating complex matters with proper documentation.

• Administer the eNPS survey end to end — distribution, communication, response collection, analysis, and reporting with actionable recommendations.

• Plan and execute employee engagement initiatives including wellness programs, recognition activities, and team-building events.

• Support action planning on engagement feedback, partnering with managers to address identified concerns and manage internal communication channels.

• Coordinate benefits enrollment, changes, and renewals; serve as liaison with vendors and educate employees on available benefits.

• Manage probation tracking — scheduling reviews with managers, sending reminders, and ensuring timely completion.

• Prepare confirmation letters, update employee status in HRIS, and flag probation extensions or performance concerns to the HR Manager.

• Ensure no probation period lapses without an explicit, documented decision.

• DELIVERY

• Serve as the first point of contact for employee and manager HR inquiries via multiple channels, resolving routine issues and escalating complex matters with proper documentation.

• Administer the eNPS survey end to end — distribution, communication, response collection, analysis, and reporting with actionable recommendations.

• Plan and execute employee engagement initiatives including wellness programs, recognition activities, and team-building events.

• Support action planning on engagement feedback, partnering with managers to address identified concerns and manage internal communication channels.

• Coordinate benefits enrollment, changes, and renewals; serve as liaison with vendors and educate employees on available benefits.

• Manage probation tracking — scheduling reviews with managers, sending reminders, and ensuring timely completion.

• Prepare confirmation letters, update employee status in HRIS, and flag probation extensions or performance concerns to the People and Culture Manager.

• Ensure no probation period lapses without an explicit, documented decision.

• Targeted Specialized Knowledge

• 2–4 years of progressive HR experience in a generalist or coordinator role.

• Demonstrated experience with at least three of the following: HR helpdesk/employee support, payroll administration, benefits coordination, HR documentation/compliance, engagement surveys, or HR reporting.

• Hands-on experience administering eNPS or employee engagement surveys, including analysis and action planning.

• Proven track record managing probation and confirmation processes or similar employee lifecycle milestones.

• Experience working with HRIS platforms (e.g., BambooHR, Workday, SAP, or similar) and payroll systems.

• Key Areas of Note

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

• Key Skills and Attributes

• Hold Computer literacy

• Excellent Communication and Customer Service

• Caring, Compassionate, Dedicated and Professional

• Working Under Pressure

• Humane, Empathetic and Supportive Bedside Manner

• Leadership and Teamwork

• Problem solving and Initiative

• Time Management and Organization

• Attention to Detail

• Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.