People Operations Associate

Job Description

People Operations Associate Department: People and Culture Reports To: Director, Total Rewards Location: Remote Experience Required: 1-3 years HR, Benefits, HRIS, or related experience

Position Summary The People Operations provides day-to-day support to employees, managers, and the People and Culture team across a variety of Human Resources functions. This role serves as a primary contact for employee inquiries, supports benefits administration processes, and assists with Workday administration, reporting, and data maintenance. The ideal candidate is customer-service oriented, detail-focused, and interested in building a career in Human Resources.

Key Responsibilities

• Employee Support & People and Culture Operations

• Serve as a first point of contact for employee People and Culture inquiries and requests.

• Respond to questions regarding People and Culture policies, benefits, payroll, time off, and employment-related processes. Tracks issues for trends and monitors response time.

• Escalate complex employee relations, compensation, or compliance matters to appropriate People and Culture team members.

• Maintain employee records and documentation in accordance with company policies and confidentiality requirements.

• Support onboarding, offboarding, employee status changes, and organizational updates.

• Serve as initial of contact People and Culture business partners to resolve issues and requests

• Workday Administration & HRIS Support

• Process employee transactions in Workday, including hires, promotions, transfers, compensation changes, and terminations.

• Assist employees and managers with Workday navigation and self-service functionality.

• Perform data audits and ensure People and Culture data integrity and accuracy.

• Support Workday reporting requests and routine People and Culture metrics reporting.

• Assist with testing and implementation of Workday enhancements and process improvements.

• Benefits Administration

• Support benefits enrollment, life event changes, and annual open enrollment activities.

• Respond to employee questions regarding health and welfare, retirement, and company benefit programs.

• Coordinate with benefits vendors to resolve employee issues and inquiries.

• Maintain benefits records and supporting documentation.

• Assist in preparing employee communications and educational materials related to benefits programs.

• Compliance & Reporting

• Support People and Culture compliance activities, including employment documentation and regulatory reporting.

• Maintain confidentiality of employee information and sensitive People and Culture records.

• Assist with audits, People and Culture reporting, and special projects as assigned.

Qualifications

• Required

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.

• 1-3 years of experience in Human Resources, Benefits, HR Operations, or HRIS administration.

• Experience working with HR systems, preferably Workday.

• Strong customer service and employee support skills.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

• Preferred

• Experience supporting benefits administration.

• Experience with Workday

• Knowledge of HR laws, regulations, and employment practices.

• HR certification (SHRM-CP, PHR, or working toward certification).

• This position offers an excellent opportunity for an early-career HR professional to gain broad exposure across HR operations, benefits, HRIS, and employee support while building foundational Human Resources experience.

• This position has a starting salary range of $50,000 - $60,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

• Company Mission

• Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action.

• Our Values

• We POWER Our Customer's Success

• We are Innovative, Collaborative and Grounded in Data

• We Make Things Easy

• We Get It Done

• We Start with Trust & Prove it Everyday

• JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

• JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

• To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

• Welcome

• Welcome to JD Power Careers!

• About Us

• JD Power is a proven leader in business-critical data and intelligence to drive auto-related decisions with confidence and clarity. By leveraging unmatched proprietary data, advanced analytics and deep industry expertise, JD Power fuels original equipment manufacturers, retailers, lenders, insurers and partners to enhance their performance.

• Since 1968, JD Power has delivered incisive guidance and intelligence about customer interactions with brands and products. To learn more about the company, visit JDPower.com.