People Experience Specialist

About the Role Join Getinge's HR organization in Shanghai as a People Experience Specialist, delivering simple, human HR support to employees and managers across Asia. You will drive digital transformation and AI integration while maintaining a human-centric approach, focusing on operational excellence and measurable experience outcomes. What You'll Do

• Act as first-line contact for employees and managers on day-to-day employment questions, providing face-to-face support where it enhances their experience while channeling routine Q&A into advanced technology solutions via integrated case management systems.
• Manage day-to-day HR operations including digital onboarding journeys with automated workflows, contracts, benefits administration, and employee lifecycle changes, leveraging technology to streamline processes while maintaining personal touchpoints for critical moments.
• Partner with system providers to ensure timely and accurate processing of payroll inputs through automated data validation and maintain compliance with local regulations.
• Own or work according to service performance metrics and champion continuous improvement by tracking SLAs, eNPS, case resolution times, and first-call resolution rates through real-time dashboards, while actively gathering employee feedback via digital pulse surveys to drive data-driven enhancements to People Experience service delivery.
• Lead policy simplification and knowledge management through AI-powered self-service portals and intelligent document systems that improve clarity and reduce administrative complexity.
• Support deployment of global/local HR projects and initiatives while collaborating with People & Culture Partners and Global People Processes teams to ensure local adaptation, automated compliance monitoring, and strategic alignment through integrated platforms for seamless organizational coordination.
• Payroll and benefits administration: Partner with system providers to ensure timely and accurate payroll processing across Eastern Asia (China SSU/ Suzhou Manufactory/ Hong Kong/ Taiwan). Maintain compliance with local regulations.
• Employee onboarding, offboarding, and internal movement processes: Manage employee entry, exit and movement processes specifically for Hong Kong and Taiwan, ensuring smooth, compliant, and consistent experiences aligned with global standards.
• In addition, this job will participate in other tasks, not included in this job description that from time to time are needed to develop the company and the organization – this will be discussed and documented in the PDP process. What We're Looking For
• University degree, preferable in human relations, psychology, business or a related field, or equivalent combination of education and relevant professional experience.
• Broad view of HR processes and procedures.
• Skilled in using HR digital tools such as AI; curiosity and empathy for others.