People Development Manager

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Develops a training strategy for the hotel.
• Plan orientation trainings and deliver these training according to the plans.
• Supervises the development of the Annual Training Plan.
• Conducts follow-up studies of all completed training to evaluate and measure results.
• Modifies programs as needed.
• Develops effective training materials utilizing a variety of media.
• Develops trainer development programs and coach others involved in training efforts, providing effective growth and development opportunities.
• Displays leadership in guest hospitality and creates positive atmosphere for guest relations.
• Observes service behaviours of associates and provides feedback to individuals and/or managers.
• Monitors enrolment and attendance at training.
• Reviews comment cards and guest satisfaction results to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Develops and monitors spending against the departmental budget.
• Exemplifies the desired Rixos culture.
• Identifies performance gaps and work with managers to develop and implement appropriate training to improve performance.
• Evaluates the trainer’s performance and effectiveness of training programs and provide recommendations for improvement.
• Research new technologies and methodologies in workplace learning and presenting this research
• Stays up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
• Helps line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
• Manages the delivery of training and development programs.
• Conducts appraisals for the talent development team.
• Ensures statutory training requirements are met.
• Prepares development