About this role
Role Overview
The People Business Coordinator will support the India People Advisory team in delivering seamless HR operations and employee experience. This role will be heavily aligned with ticketing systems (ServiceNow), employee lifecycle management, and business-facing HR coordination. You will act as a key enabler between employees, managers, and the People Advisory team, ensuring efficient query resolution, process execution, and data-driven support for HR initiatives across India.
In this role you will…
- ServiceNow & Employee Query Management
Manage and resolve employee queries through ServiceNow within defined SLAs. Categorize, track, and analyze tickets (policy, process, payroll, benefits, etc.). Ensure high-quality and consistent responses aligned with company policies. Identify recurring themes and partner with Advisory team for process improvements.
- Employee Lifecycle Management
onboarding, internal movements, and exit processes. Ensure timely documentation. Track onboarding experience and support New Hire Orientation (NHO) coordination. Ensure smooth offboarding including access revocation and compliance checkpoints.
- Advisory & Business Coordination
Support People Advisors in managing business requests and employee cases. Coordinate critical conversations, employee meetings, and follow-ups. Assist in executing organizational changes, communication rollouts, and employee notifications. Partner with managers for policy clarifications and basic people-related guidance.
- Data, Reporting & Insights
Maintain accurate employee data across systems (ServiceNow, HRIS, etc.) Generate reports on: Ticket volumes & resolution timelines RTO adherence Attrition and onboarding metrics. Support dashboards (Power BI) and provide insights to improve People processes.
- Compliance & Policy Execution
Ensure adherence to India-specific labor laws and company policies. Support implementation of policies such as RTO, transport guidelines, and employee undertakings. Maintain audit-ready documentation and support internal/external audits. Coordinate with Payroll, Benefits, and Compliance teams for issue resolution.
- HR Programs & Initiatives
Support execution of key India People initiatives such as: RTO tracking and reporting. Engagement activities and surveys (e.g., GPTW). HR helpdesks (e.g., PF, benefits). Assist in rolling out new tools, policies, and process improvements. Drive employee experience through proactive coordination.
You've got what it takes if you have…
- Bachelor’s degree in HR, Business Administration, or related field.
- 2–4 years of experience in HR Op