About this role
Job title: People and Culture Manager
About the Role We are seeking an experienced People and Culture Manager to lead day-to-day HR operations and partner with business leaders to support a positive, compliant, and high-performing workplace. This hands-on HR professional will balance strategic initiatives with practical execution across employee relations, recruiting, onboarding, compliance, performance management, benefits, and HR administration.
What You'll Do
- Manage core HR programs, including employee relations, recruiting, onboarding, performance management, compensation support, benefits administration, leave management, and HR compliance.
- Serve as a trusted advisor to managers and employees on policies, procedures, employee concerns, workplace expectations, and conflict resolution.
- Ensure compliance with federal, Maryland, and local employment laws and regulations, including documentation and recordkeeping.
- Partner with leadership to assess staffing needs, support workforce planning, and improve retention and engagement.
- Lead or support full-cycle recruiting: job postings, screening, interview coordination, offer support, onboarding.
- Administer HR policies and recommend updates for consistency and positive employee experience.
- Support performance review processes, coaching managers on goal setting, feedback, and development planning.
- Coordinate employee training initiatives including compliance training and manager training.
- Maintain accurate employee records and HR systems data with confidentiality.
- Analyze HR metrics and trends to identify opportunities for process improvement.
What We're Looking For
- 3 years of progressive HR experience including employee relations, recruiting, compliance, benefits, HR operations.
- Working knowledge of federal and Maryland employment laws and HR best practices.
- Strong interpersonal, communication, problem-solving, and conflict-resolution skills.
- Ability to handle sensitive matters with professionalism, discretion, and sound judgment.
- Experience using HRIS, payroll, applicant tracking, or related HR technology systems.
- Proficiency with Microsoft Office, including Word, Excel, Outlook, and Teams.
- Experience managing employee relations investigations and advising managers on performance or disciplinary matters.
- Comfort using HR data and reporting to inform practical business solutions.
- Ability to balance strategic initiatives with hands-on execution.
Nice to Have
- Hospitality industry experience and/or multi-property HR operations experience.
- Ability to thrive in a fast-paced environment and adapt to evolving business needs.
Compensation & Benefits
- Highly competitive wages
- Exceptional benefits plan for eligible associates & your family members
- 401K matching for eligible associates
- Flexible scheduling to allow you to focus on what is important to you
- Discounts with Crescent managed properties in North America for you & your family members
- Discounts at IHG brand properties worldwide