Pension Benefits Administrator

Pension

Benefits

• Administrator

• Pension

Benefits

• Administrator position remote. Pay rate: $19.38–$24.23 per hour. Schedule: eight-hour shift between 8:00 a.m. and 6:00 p.m. Eastern Time.

About the Role

We are seeking a dedicated and detail-oriented Pension

Benefits

• Administrator to help ensure client satisfaction and operational excellence. The ideal candidate is highly organized, comfortable working across multiple systems, and experienced with Microsoft Excel. Experience with SQL or database queries is a plus.

Responsibilities

• Triage, research, and respond to participant issues involving eligibility, benefit calculations, plan provisions, tax inquiries, and electronic funds transfer questions.
• Review benefit reports and related documents; research as needed; assist with payments under supervision.
• Perform complex and non-complex research and data analysis to resolve inquiries from participants, clients, and third parties, providing supporting documentation and detailed explanations.
• Acquire, review, and communicate relevant information and documentation to be shared with plan participants and beneficiaries.
• Respond to customer inquiries, pension verification requests, and form reprint requests.
• Research and resolve issues involving records with missing or incomplete data.
• Work with banking vendors to assist with participant questions and service requests.
• Use PASS and other applicable systems to complete assigned pension administration activities.
• Run queries and reports to retrieve, review, and analyze information.
• Contribute to projects and additional assignments with guidance from senior team members.
• Collaborate with colleagues and leadership to resolve unusual or complex issues.
• Maintain knowledge of applicable legal and regulatory changes, industry trends, and developments affecting retirement benefits, plan requirements, and Summary Plan Descriptions.
• Perform other duties as assigned while complying with all applicable policies, procedures, and quality standards.

Requirements

• Must be at least 18 years of age.

• Must be able to pass a criminal background check.

• Strong verbal and written communication skills.

• Strong attention to detail, organizational skills, and problem-solving abilities.

• Ability to navigate and work across multiple computer systems and applications.

• Basic Microsoft Office proficiency, including Excel.

• Ability to manage assigned tasks, follow established procedures, and meet deadlines.

• Ability to work independently and collaboratively in a remote environment.

• Willingness to learn new systems, processes, and responsibilities.

• Must pass an internet speed test with download speeds equal to or greater than 25 Mbps, upload speeds equal to or greater than 5 Mbps, and ping equal to or less than 175 ms.

• Must have the ability to connect to a modem or router using an Ethernet cable.

• Preferred Qualifications

• Experience with Microsoft Excel beyond basic functions.

• Familiarity with SQL, database queries, or reporting tools.

• Experience with pension administration, retirement benefits, financial services, or benefits processing.

• Experience researching customer inquiries, reviewing reports, or analyzing data.

• Knowledge of pension plan provisions, benefit calculations, or retirement plan documentation.

• Training and Development

• Training and support will be provided to help you learn the responsibilities of the role. Initial training for certain tasks is expected to take approximately one month, with additional training as new responsibilities are introduced.

• The ideal candidate is eager to learn, comfortable adapting to changing business needs, and committed to producing accurate, high-quality work.

• Remote Work and Hiring Locations

• This is a remote, work-from-home position. Applicants must have a reliable internet connection that meets the required speed test standards and the ability to connect to a modem or router using an Ethernet cable.

• We are not hiring in certain geographies due to wage regulations.

• Pay Transparency and Benefits

• Actual salaries will vary and may be above or below the range based on location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. Benefits include health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. The estimated annual salary range for this role is $40,320–$50,400.