PennComm Telecommunicator Dispatcher

PennComm Telecommunicator Dispatcher

This is a full-time Dispatcher and Call Taker position working in a 911/511 Communications Center on assigned shifts. The high priority nature of this position requires Dispatchers to work various shifts to maintain PennComm operations on a 24 hour, seven (7) day basis. Shifts (day, evenings and nights) to include Saturdays, Sundays and holidays as part of the normal everyday operations of PennComm.

A position in this class operates multi-line telephone console system and radio equipment to accurately send and receive messages. Must be able to accurately enter information into a Computer Aided Dispatch (CAD) System and assign and dispatch all requests for Police, Fire, Emergency Medical, Security Services, or other services. Responsible for monitoring all access security systems, fire alarm systems, notification systems and Closed-Circuit Television (CCTV) monitoring equipment. Providing appropriate responses to information received and observed. Dispatch and coordinate the responses of public safety agencies. Must be able to ask questions to interpret, analyze the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer the callers to other agencies. The ability to think quickly and work under stressful situations. The position requires notification of serious incidents and pertinent information to various agencies located throughout the University of Pennsylvania as well as to outside local municipal, State and Federal agencies. Employees hired for this sensitive position must successfully complete a 40-hour APCO Telecommunications Course; approved CPR certification course and other required certifications/training within their probationary period of six months. This position reports directly to a Dispatch Supervisor and is considered essential personnel.

Job Description

Job Responsibilities: Responsible for receiving and dispatching requests for fire, police, security services or other public safety agencies. Entering information into CAD, prioritizing incidents, monitoring active calls, incidents and dispatching available units, monitoring available resources, clearly annunciating over established radio communication equipment, and provide service and support to available resources while maintaining composure and calmness at all times. Competent in the operation of the telephone, radio, cad, and alarm monitoring systems, and competent with all operational policies and Standard Operating Procedure's (SOP) in PennComm. Facilitate radio communications with available resources as well as local, state and federal agencies and run requested checks in PCIC, NCIC and CLEAN data bases. Responsible for monitoring all security and fire alarm systems and CCTV monitoring equipment located in PennComm. Follow SOP's for notifying other agencies to respond, and to notify Telecommunicator Supervisor and Security Services of damaged, inoperable or defective alarms and cameras.

Qualifications

• A High School Diploma or GED is required and at least 1 year of work experience or equivalent combination of education and experience.Must be able to read and write the English language.Be proficient with computer applications.Have the ability to key accurate information in a timely manner.Handle multiple tasks at one time.Exhibit good communication and listening skillsAbility to work shift work and holidays, mandated overtime when requiredAble to remain calm during stressful situations. Must sign a confidentiality statement.The starting hourly rate for this position is $22.00 per hour. Upon successful completion of the six (6) month probationary training period, the hourly rate will increase to $24.75 per hour.

• About Public SafetyThe Mission of the University of Pennsylvania’s Division of Public Safety is to enhance the quality of life, safety, and security of our community. The Division accomplishes its mission through the delivery of a comprehensive and integrated safety and security program, in partnership with the community that we serve.The members of the Division of Public Safety reflect our community. We pledge to deliver professional safety and security services that value and respect the rights and differences of all members of the Division, as well as those of the University of Pennsylvania and the University City communities that we all proudly serve.We are committed to the professional and personal development of all members of the Division of Public Safety, and in turn we expect all of our employees to be models of excellence. Ultimately, we strive each and every day to earn the trust, confidence, and respect of our community.Learn more: https://www.publicsafety.upenn.edu/Job Location - City, StatePhiladelphia, PennsylvaniaDispatcher SeniorDepartment / SchoolDivision of Public SafetyPay RangeSalary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University BenefitsHealth, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide pr