PC Refresh and Associate Workstation Support Technician

Job Description

Apex Systems is hiring a PC Refresh and Associate Workstation Support Technician for a large Healthcare client.

Location: Honolulu, HI (On-site)

YOU MUST HAVE A VALID DL + RELIABLE TRANSPORTATION.

Role Overview

Our organization is seeking a motivated and detail-oriented technical professional to join our workstation support team. You will be responsible for supporting a Microsoft-based desktop environment, assisting with technology deployments, and ensuring seamless hardware and software transitions for our workforce. This position requires hands-on troubleshooting, physical asset coordination, and professional interaction with personnel across various facilities.

Key Responsibilities

• Deploy, install, and configure PC hardware, laptops, tablets, and software applications according to established guidelines.

• Support a robust Microsoft network running Windows 10/11, Microsoft Office 365, and collaboration tools like MS Teams.

• Resolve basic desktop and network connectivity issues, including troubleshooting Active Directory, DHCP, DNS, and Group Policy settings.

• Receive computing assets, manage inventory records, and update the asset management system to reflect all hardware changes and disposals.

• Interview end-users to discover software requirements and settings prior to deploying replacement workstations.

• Perform data transfer, system profile management, and data recovery tasks independently.

• Transport computing equipment to various facilities within the region to execute remote hardware refreshes.

• Collaborate with IT team members to identify process improvements and maintain technical documentation.

• Required Qualifications

• Education: High School Diploma or equivalent credential.

• Experience: Entry-level experience in PC technical support, hardware troubleshooting, and system deployment.

• Technical

Skills

• Basic knowledge of Windows installation, PC peripherals, active directory concepts, and Microsoft Office Applications.

• Physical

Requirements

• Ability to lift up to 20 pounds frequently and up to 50 pounds (with assistance) occasionally.

• Additional

Requirements

• Valid driver's license and a personal vehicle suitable for transporting up to three workstations (averaging 20 miles per trip) as needed. Adherence to a business casual dress code is required.

• Preferred Qualifications

• Experience with macOS operating systems and Apple hardware.

• Demonstrated ability to read and understand technical manuals and schematics.

• Proven organizational skills with the ability to manage multiple deployment tasks simultaneously.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• Everforth Apex uses a virtual recruiter as part of the application process. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy.

• Everforth Apex

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA, a SupportLinc Employee Assistance Program with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our

• Benefits

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems