About this role

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing HR/HCM technology, managed services, and global BPO. We serve over 95,000 businesses and process over $135B in annual payroll. As a “One Employer Solution” headquartered in Chandler, Arizona, Vensure helps businesses streamline and grow operations. Learn more: www.vensure.com.

Position Summary

Payroll Specialist — supports payroll processing for a growing client base and is responsible for all payroll-related processing activities.

Essential Duties and Responsibilities

Provide day-to-day payroll processing support for scheduled and off-cycle payrolls.
Import or manually enter payroll changes (hours, employee updates, earnings, deductions, tax overrides, etc.).
Calculate payroll and confirm accurate entry of client-provided payroll data by generating control totals for import files and performing manual reviews.
Respond timely and accurately to client inquiries via email, case management, and phone.
Partner with Payroll Supervisors on special projects to support clients.
Manage and support an assigned book of business.

Marginal Functions

Build, maintain, and promote relationships with team members and peers across disciplines to ensure coordinated communications and client service.
Attend webinars and training to stay current on best practices for the company and department.
Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

Effective time management, accurate recordkeeping, and adherence to schedules and compliance requirements.
Ability to multitask while maintaining a high level of accuracy and attention to detail.
Strong verbal and written communication skills and ability to collaborate across teams and interact professionally at all levels.
Intermediate to advanced proficiency in Microsoft Office (Excel formulas, pivot tables, data validation; Outlook email management and scheduling).
Analytical thinking to troubleshoot payroll issues, interpret data, and determine solutions confidently and quickly.
Good judgment when evaluating situations, identifying problems, and determining courses of action.
Proven ability to partner with HR, Finance, and Operations to resolve payroll issues and ensure compliant processing.

Education & Experience

High school diploma or equivalent; relevant non-traditional degree programs, certifications, or training acceptable.
Minimum of one year’s experience in Customer Service.
At least one year of payroll experience preferred but not required.
Proficiency with Microsoft Office (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and ability to learn other applications as needed.

Physical Demands

Sedentary work: remains seated for extended periods at a desk or computer.
Manual dexterity: frequent use of hands and fingers for keyboard, mouse, printers, and office equipment.
Mobility: occasional movement around the office for meetings and collaboration.
Visual acuity: frequent reading of detailed numerical data and system interfaces on screens and printed materials.
Lifting & carrying: occasional lifting of office supplies (typically under 15 lbs).

Mental Demands

Attention to detail when reviewing and entering payroll hours, deductions, earnings, and tax adjustments.
Problem-solving: interpret payroll data, identify discrepancies, calculate adjustments, and determine corrective actions.
Multitasking and task prioritization: manage multiple tasks and an assigned book of business to meet deadlines and urgent client needs.
Adaptability to changing client requirements, system updates, and unexpected payroll issues.
Confidentiality and discretion when handling sensitive employee and tax information.
Concentration for repetitive or detailed tasks such as data entry, auditing, or reconciliation.
Stress management when addressing client concerns under time pressure.

Communication Demands

Interpersonal skills: build relationships and communicate effectively with employees, managers, clients, and vendors.
Cultural sensitivity: communicate respectfully with diverse audiences.
Conflict resolution: handle escalations and client frustrations with patience and solution focus.
Active listening: gather necessary information to resolve payroll discrepancies and requested changes.
Written communication: draft accurate, timely responses via email and case systems; document issues and resolutions clearly.
Verbal communication: interact with internal departments and clients by phone; explain payroll processes and provide guidance.

Environmental Conditions

Work is in a professional, climate-controlled office with consistent lighting, temperature, and noise levels.
Role is computer-intensive, requiring extended sitting and use of monitors and standard office equipment.
Regular interaction with clients and internal teams via email, phone, and virtual platforms while handling confidential information in line with privacy and security standards.

Disclaimer

This job description does not list all duties. Employees must follow job-related instructions and perform other duties requested by management. Management may add, revise, or delete information in this description.
Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions.
This document does not create an employment contract; employment remains at-will.

Health Insurance: medical, dental, and vision coverage.
Retirement Plan: 401(k) with company match.
Paid Time Off: PTO, holidays, parental leave, and sick leave as required by state law.
Other Benefits: life insurance; short- and long-term disability; employee assistance program (EAP); flexible spending account (FSA); health savings account (HSA); identity theft protection; critical illness, accident, cancer, and hospital protection; legal and pet insurance.
Additional Compensation: e.g., signing bonus or commission structure if applicable.

Payroll Specialist