Payroll Services Expert – Temporary role

Job Posting

Sep 29, 2026

Mexico

Summary

LI-Hybrid

We are seeking a Payroll Services Expert to provide temporary coverage for a 6-month maternity leave assignment.

In this role you will support the development and continuous improvement of payroll processes, principles, and guidelines by coordinating data analysis and evaluation to enable effective implementation and ongoing maintenance of in-scope services.

This is an excellent opportunity for someone looking to gain hands-on experience in a dynamic payroll environment.

About the Role

Key Responsibilities

• Support the team in translating Payroll strategic objectives into operational execution and measurable outcomes.

• Reconcile payroll data across systems, identify discrepancies, document findings, and maintain control and audit processes.

• Provide guidance and practical support to implement payroll processes and standards across services, operations, and continuous improvement; deliver consulting and training to customers and users.

• Manage standard payroll service requests by answering questions, resolving issues when possible, and coordinating with next-level support or subject-matter experts for complex cases.

• Track and monitor service requests and troubleshooting activities; analyze error messages and user inquiries to determine root causes and next steps.

• Support the evaluation of payroll services and processes in scope, including performance, compliance, and improvement opportunities.

• Contribute to payroll services projects at country or business unit level, supporting planning, execution, and delivery.

• Essential Requirements

• University degree

• 3-4 years of experience in Payroll, Rewards, HR or similar

• Proficient in Excel

• Proficient in English (written & spoken).

• Working knowledge with Payroll or SAP Systems – ADP is highly preferred, but no mandatory.

• Customer focused solutions, Proactive thinking and Problem solving

• Commitment to Diversity and Inclusion

• Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Accommodation:

• Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please let us know the nature of your request and your contact information. Please include the job requisition number in your message.

• Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

• Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.

• Read our handbook (PDF 30 MB)

• Division

• People & Organization

• Business Unit

• Human Resources

Location

Mexico

Site

INSURGENTES

Company / Legal Entity

MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Functional Area

Human Resources

Job Type

Full time

Employment Type

Regular

Shift Work

No

Accessibility and accommodation

Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Job ID

REQ-10086932

Payroll Services Expert – Temporary role (6-months)