Payments Operations Analyst

Payments Operations Analyst

Location: CHARLOTTE, North Carolina (Onsite)

Role Overview

Our organization is seeking a Business Execution Consultant to support Payment Operations. This role will assist with daily payment processing, including wire verification and approvals, ACH transactions, and ad hoc operational requests in a fast-paced, deadline-driven environment. The ideal candidate will have experience in a banking or financial services environment and demonstrate strong attention to detail.

Key Responsibilities

• Process incoming wire requests by verifying payment details, entering transactions, and ensuring accuracy and adherence to established procedures.

• Support payment processing activities involving domestic wires, Fedwire, ACH, and related payment workflows.

• Review and resolve payment exceptions, investigate rejection reasons, and escalate discrepancies or issues as appropriate.

• Assist with wire approvals and other time-sensitive operational requests to maintain daily processing volumes.

• Respond to ad hoc requests and client or internal stakeholder inquiries with professionalism and urgency.

• Perform system testing by executing test scripts, documenting results, and identifying issues.

• Assist with daily reconciliations to ensure transactions balance at the end of the processing day.

• Navigate multiple systems while maintaining accurate records and following established controls.

• Required Qualifications

• Experience: Approximately 1–3 years of experience in banking operations, payment processing, transaction processing, or a similar financial services environment. Alternatively, 6+ months of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work, consulting, training, military experience, or education.

• Skills: Strong attention to detail, ability to prioritize competing requests, independent judgment, problem-solving skills, and strong communication skills. Must be comfortable learning new systems and workflows. Flexibility to work a rotating shift schedule and adhere to the hybrid work model is required.

• Preferred Qualifications

• Prior experience processing or approving wire payments, ACH transactions, or Fedwire payments.

• Familiarity with SWIFT messaging and basic SWIFT codes.

• Experience using Broadridge payment processing systems.

• Exposure to system testing, quality assurance, or workflow validation.

• Basic understanding of reconciliation processes and end-of-day balancing.

• Previous experience in a high-volume banking operations or payment services environment.

• Work Arrangement

• This position is based in Charlotte, NC. The work model is hybrid, requiring approximately three days onsite per week following an initial training period. The schedule involves rotating eight-hour shifts.

Benefits

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.