Payment Specialist
About this role
Job title: Payment Specialist
About the role
We are seeking a detail-oriented Payment Specialist to join our team. In this role, you will support and optimize payment operations across Latam, with a focus on transaction monitoring, operational efficiency, and payment performance. You will work closely with local third-party payment providers, internal stakeholders across operations and customer service, and customers to ensure seamless payment processes, issue resolution, and regulatory compliance.
What you'll be doing
- Support end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries
- Collaborate with local payment providers and banks to ensure timely resolution of transaction-related issues
- Monitor transactions in real time to detect, investigate, and escalate suspicious or fraudulent activity
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