Payment Operations Specialist

Payment Operations Specialist

Location: CHARLOTTE, North Carolina (Onsite)

Role Overview

Our organization is seeking a Business Execution Consultant to support Payment Operations. This role will assist with daily payment processing, including wire verification and approvals, ACH transactions, and ad hoc operational requests in a fast-paced, deadline-driven environment. The ideal candidate will have experience in a banking or financial services environment, demonstrate strong attention to detail, and be capable of working independently while making sound decisions.

Key Responsibilities

• Process incoming wire requests by verifying payment details, entering transactions, and ensuring accuracy and adherence to established procedures.

• Support payment processing activities involving domestic wires, Fedwire, ACH, and related payment workflows.

• Review and resolve payment exceptions, investigate rejection reasons, and escalate discrepancies or issues as appropriate.

• Assist with wire approvals and other time-sensitive operational requests to maintain daily processing volumes.

• Respond to ad hoc requests and client or internal stakeholder inquiries with professionalism and attention to detail.

• Perform system testing by executing test scripts, documenting results, and supporting the validation of operational workflows.

• Assist with daily reconciliations and understand how transactions balance at the end of the processing day.

• Navigate multiple systems and platforms while maintaining accurate records and following established controls and procedures.

• Required Qualifications

• Experience: 6+ months of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work or consulting experience, training, military experience, or education. Approximately 1–3 years of experience in banking operations, payment processing, or a similar financial services environment.

• Skills: Strong attention to detail and ability to accurately process high volumes of transactions. Ability to prioritize competing requests in a time-sensitive environment. Demonstrated independent judgment and problem-solving skills. Strong communication skills to address operational issues professionally. Flexibility to work a rotating shift schedule and adhere to a hybrid work model.

• Preferred Qualifications

• Prior experience processing or approving wire payments, ACH transactions, or Fedwire payments.

• Familiarity with SWIFT messaging and basic SWIFT codes.

• Experience using Broadridge payment processing systems.

• Exposure to system testing, quality assurance, or workflow validation.

• Basic understanding of reconciliation processes and end-of-day balancing.

• Work Arrangement & Engagement Details

• This position follows a hybrid work model, with approximately three days onsite per week following an initial training period. The schedule consists of rotating eight-hour shifts.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• Everforth Apex

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.