Patient Services Representative - Bilingual (preferred) | Full-Time

The Staff Pad is proud to partner with a reputable health center in Pomona, CA committed to providing access to high-quality healthcare while empowering patients, employees, and community partners to improve their well-being and strengthen the health of the communities they serve.

We are seeking dependable Customer Service Representatives to deliver exceptional service and enhance the patient experience by ensuring a welcoming, timely, and accurate check-in process.

Reporting to the Clinic Manager, the Customer Service Representatives are responsible for greeting and assisting patients and visitors with courtesy, professionalism, and respect while creating a positive first impression.

Schedule: Full-Time

What You’ll Do

Key Responsibilities

• Welcome patients and clinic visitors

• with a warm, friendly smile

• Greet and assist all patients and

• visitors promptly, courteously, and professionally

• Treat patients, visitors, and staff with

• dignity, kindness, and compassion

• Deliver exceptional customer service to

• enhance the patient and staff experience

• Support smooth patient flow by promptly

• completing check-in and communicating next steps

• Verify patient eligibility and assist

• with enrollment in additional programs based on program qualifications

• Verify and update patient demographics,

• insurance, and other required information in the EMR

• Collect payments and follow cash-handling

• procedures established by the Finance Department

• Obtain required patient documentation,

• including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards

• Assist patients with completing required

• forms

• Notify back-office care team members

• when patients complete the check-in process

• Confirm appointments & follow up on

• appointment no-shows as directed

• Maintain assigned program logs as

• directed by the Clinic Manager

• Actively participate in assigned care

• team meetings

• Complete assigned clinic closing duties,

• including securing the facility at the end of the shift

• Maintain a safe, comfortable environment

• for patients, families, and staff

• Follow HIPAA standards and maintain

• strict patient confidentiality

• Perform other duties and

• responsibilities as assigned

• What We Are Looking For

• Skills and Attributes

• Prior experience in a healthcare setting required

• Excellent customer service and

• professional phone etiquette

• Strong computer skills, including

• keyboarding, Windows, and accurate data entry

• Bilingual in English and Spanish required

• Exceptional patient relations and

• interpersonal skills

• Ability to work effectively with diverse

• populations

• What You Can Expect

• Work Environment

• Fast-paced clinic front-office

• environment

• Frequent interaction with patients,

• visitors, and staff

• Shared office space with extended

• computer use

• Occasional travel to clinic and

• meeting locations within the service area

Compensation and Benefits:

• Competitive Pay

• Medical, Dental and Vision Insurance

• Holiday Vacation and Sick Leave

• Employee Assistance Program

• Life Insurance (Basic + Voluntary)

• Tuition Reimbursement

• 403(b) Retirement plan with 6% match

• If you are a compassionate, service-minded

• professional who enjoys helping others and creating positive patient

• experiences, we’d love to hear from you. Join a team where your dedication and

• attention to detail help patients feel welcomed, supported, and cared for at

• every visit. Apply today !