Patient Services Coordinator | College of Veterinary Medicine

Patient Services Coordinator | College of Veterinary Medicine

The Opportunity: The College of Veterinary Medicine at Washington State University is recruiting Patient Services Coordinators (PSCs) to support multiple specialty services within the Veterinary Teaching Hospital, including but not limited to Orthopedic Surgery, Cardiology, and Emergency Services. Patient Services Coordinators serve as a vital link between clients, referring veterinarians, the general public, and hospital personnel. In this role, you will coordinate and support patient and client care needs while helping ensure smooth day-to-day operations within assigned service areas. Positions may focus on a primary specialty while also providing cross-coverage and backup support to other services to ensure seamless service delivery and continuity of care.

Key Responsibilities

• Act as the primary point of contact and liaison between clients, referring veterinarians, the public, and Veterinary Teaching Hospital personnel
• Communicate with clients and referring veterinarians regarding hospitalized patients, follow-up care, diagnostics, treatment plans (within scope of role), cost estimates, cost updates, and hospital policies
• Coordinate interdepartmental service consultations and case transfers, as directed by primary clinicians
• Assist with scheduling, patient flow coordination, and daily operational support within assigned specialty services
• Provide cross-training and backup support to other Patient Services Coordinators as needed
• Support orientation of new interns, residents, students, and staff by assisting with clerical procedures and preparing orientation materials
• Communicate hospital services, charges, fees, and policies clearly and professionally to the public

Additional Information:

• This is a full time (100% FTE), permanent position. This position is overtime eligible.
• Monthly Salary: $3,738 to $4,980 | Range 41 (Steps A-M) | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.
• In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.
• Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

Required Qualifications:

• High school graduation or equivalent AND three (3) years of general office experience or two (2) years of office or customer service experience in a healthcare setting; OR equivalent education/experience.

Preferred Qualifications:

• Experience working in veterinary clinic/setting.
• Experience providing coordination and support activities to clients and clinicians.
• Experience with use of medical terminology.
• Experience with reading and scanning medical records for key words and information.
• Strong ability to multi-task or adjust to a changing workflow throughout the day.

Position Sponsorship Eligibility:

• Not eligible for work visa sponsorship

• About the College

• College of Veterinary Medicine | Washington State University

• Area/College: College of Veterinary Medicine

• Department Name: Veterinary Teaching Hospital

• Location: Pullman, WA

Time Type:

• Full time

Position Term:

• 12 Month

• Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

• WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

• WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected].

• Notice of Non-Discrimination

• In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

• Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office for Civil Rights, or both.

• More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/