Patient Scheduler, Full Time

Job title: Patient Scheduler, Full Time

Position Summary

• Responsible for answering telephone, scheduling tests, pre-certifying and registering patients, coordinating test results, data collection and maintaining data. Principal Accountabilities

• Standards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship, Accountability, Quality

Education

• High School diploma or equivalent

• Licenses and Certification

• N/A

• Experience and Skills

• Technical Experience: 1 year

• Technical Experience for Diabetes Department:

• Basic medical terminology knowledge

• Basic knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc)

• Typing minimum 40 wpm

• Physical Activities

• Intermittent hand manipulation required

• Intermittent lifting and carrying of 20 pounds

• Role Specific Responsibilities

• Schedules patients for procedures

• Posts case data and maintains case log

• Enters patient charges

• Provides pre-certification and ABN’s as required

• General clerical duties

• Lead: Assists with all scheduler roles

• Lead: Assists dept manager as assigned and covers in their absence

• Diabetes Department:

• Accurately transcribes both internal and external referrals into EPIC

• Reviews provider order for necessary components. Contacts referring provider office for new order if incomplete.

• Manages work queue for nutrition and diabetes services for multiple locations throughout the system

• Follows scheduling policy and procedures to accurately identify patient, insurances, referrals, and obtains required signatures where applicable

• Accurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness.

• Provides basic nutrition and diabetes specific health information

• Generates reports to identify cancellations/no shows and reviews service history to determine need for rescheduling

• Facilitates collection of data for CQI & KPI initiatives

• Obtains appropriate referrals for outpatient follow-up services post-discharge from hospital

• Connects with patients post-discharge from hospital to complete patient experience survey

• Communicates with referring providers for any patient not receiving services as prescribed (ie unable to contact, no-show, multiple cancellations, etc)

• Generates daily reports for inpatient glycemic data

• Assists with data collection for annual accreditation reporting

• Schedules conference rooms for group session, staff meetings, trainings, etc

• Assists with management of staff outlook calendars

• General clerical duties as assigned

Compensation (Commensurate with experience):

• $18.28 to $27.42 To access our Benefits Guide/Plan Information, please click the link below:

• http://www.sih.net/careers/benefits