Patient Recruitment Associate I

Patient Recruitment Associate I

Location: Wilmington, NC

Reference: JR157357

About the role

Patient Recruitment Associate I - Onsite Hybrid ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

We have an opportunity for a Patient Recruitment Associate (PRA) to join ICON’s Accellacare team, on a 6-month contract. The PRA is integral to support the growth and success of Accellacare as an organization. The PRA will encourage patients to participate in clinical research studies, through conducting phone screens. They will review patient’s basic medical information to determine eligibility, discuss research opportunities, maintain the patient database, and report recruitment outcomes.

Location: Hybrid, Onsite 4 days per week (remote 1 day/week) Wilmington, NC

Contract Duration: 6 months, with eligibility to convert permanent Hours: Full-Time, 8:00am - 5:00pm, Monday through Friday

What you will be doing:

• Screen potential study participants accordingly to protocol inclusion and exclusion criteria by asking study specific questions
• Review, enter, and edit patient information into clinical trial management software
• Book patients into site schedulers ensuring that entries are accurate and up to date
• Read and understand the purpose and inclusion/exclusion criteria for each protocol
• Respond to all leads within a 24-hour time period
• Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations
• Problem solve and create contingency plans to optimize enrollment
• Effectively communicate the importance of research participation to volunteers
• Provide an exceptional patient experience by building positive rapport and consistent follow-up
• Strive to meet personal and team targets
• Work in strict confidentiality in all forms including electronically, written forms, and verbal
• Remain accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly

Your profile:

• Bachelors degree in life science, healthcare, or medical field
• Clinical research site experience (strongly preferred) with an interest in a career clinical research, preferably in patient recruitment
• Experience in customer service, marketing, and/or sales (preferred)
• Basic understanding of medical terminology
• Excellent communication and interpersonal skills with comfortability fielding inbound and outbound phone calls
• Ability to multitask while working under pressure and with tight deadlines
• Organizational skills with attention to detail
• Computer skills, specifically with Microsoft Office Suite (Excel, Word, Outlook)
• Ability to work onsite 4 days per week

ICON benefits and culture Our success depends on the quality of our people. ICON offers a range of benefits designed to be competitive within each country and focused on well-being and work-life balance opportunities for you and your family, including annual leave entitlements, health insurance offerings, retirement planning, Global Employee Assistance Programme LifeWorks, life assurance, and flexible country-specific optional benefits.

ICON is committed to inclusion and belonging, providing an inclusive and accessible environment for all candidates. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please let us know.

Are you a current ICON Employee? Please click here to apply