About this role
What you will do:
- Own each patient’s onboarding journey from purchase through telehealth scheduling, impression kit delivery and return, and handoff to manufacturing.
- Manage a personal caseload of 100+ patients at different stages of the funnel, keeping work organized and prioritized every day.
- Guide patients through completing and returning their impression kits and follow up on kits that are outstanding or need to be redone.
What is required:
- 1+ years of customer support, patient support, or call center experience; healthcare, telehealth, or e-commerce experience is a plus.
- Proven de-escalation skills, including handling cancellation and refund conversations.
- Ability to manage a high-volume caseload with strong organization and time management.
Actions to take: If this fits your skillset, review the requirements carefully Tag/send to someone qualified.
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