About this role
Date Aug 6, 2026
Location
Louisville, Kentucky, US
Requisition ID 22441
Description
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Role Description: The Patient Financial Recovery Specialist will provide customer service to hospital patients who have questions on their accounts and assist them in settling their patient responsibility balances.
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Roles & Responsibilities
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Respond to incoming patient calls and initiate outbound calls to patients using our automated dialing system.
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Aid patients in managing their accounts, which includes arranging payment options for outstanding balances.
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Process credit card payments efficiently over the phone.
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Identify and gather updated insurance information.
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Investigate "Explanation of Benefits" from insurance providers to understand payment details and discrepancies.
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Evaluate patie