Patient Experience Lead

Patient Experience Lead

Job Type Full Time Qualification BA/BSc/HND Experience 8 years Location Enugu Job Field Medical / Healthcare

Job Overview We are seeking an experienced Patient Experience Lead to strengthen our Front Office & Patient Experience team The successful candidate will deliver an excellent service, support colleagues, and contribute to continuous improvement at Enugu International Hospital. You will work within a multidisciplinary team serving patients across South-East Nigeria, with access to modern facilities and a clear pathway for professional development.

Key Responsibilities

• Deliver a high-quality, reliable service within the Supply Chain & Procurement function
• Collaborate with colleagues across departments to achieve shared goals
• Maintain accurate records and uphold organisational standards
• Support quality improvement and process-efficiency initiatives
• Uphold health, safety, and compliance requirements at all times
• Contribute to a professional and patient-focused hospital environment

Qualifications and Experience

• Relevant qualification with 8 years customer-experience / front-office leadership experience
• Current registration with the applicable Nigerian regulatory body, where required
• Evidence of continuing professional development
• Strong communication skills and a patient-first mindset

Professional Skills:

• Professional Communication

• Attention to Detail

• Reliability

• Quality Improvement

• Teamwork & Collaboration

• Front Office & Patient Experience

• Note

• Enugu International Hospital does not charge any fee at any stage of its recruitment process

• Our recruitment team will be in touch with shortlisted candidates.