Patient Coordinator

WOW Remote Teams

This is a remote position.

Our client is looking for a Patient Coordinator to support the early stages of clinical trial recruitment by connecting with prospective participants, conducting remote pre-screening calls, and determining whether individuals may qualify for research opportunities.

They operate in the clinical research and healthcare technology space, combining patient-centered engagement with technology to help clinical studies recruit qualified participants more efficiently. In recent years, they have supported a growing portfolio of clinical studies across numerous therapeutic areas while helping research teams accelerate patient enrollment.

The ideal candidate is an empathetic and confident communicator who is comfortable handling a high volume of patient conversations, discussing medical information, following structured screening protocols, and maintaining accurate documentation. This role requires a combination of healthcare knowledge, strong phone communication skills, attention to detail, and the ability to perform effectively in a fast-paced remote environment.

Responsibilities

• Manage a high volume of inbound and outbound calls with prospective clinical trial participants.
• Conduct detailed remote pre-screening conversations to collect medical history, demographic information, and other trial-specific eligibility details.
• Communicate with prospective participants clearly, professionally, and compassionately, often following established scripts and screening protocols.
• Explain clinical trial objectives, eligibility requirements, and potential risks and benefits in language patients can easily understand.
• Build positive relationships with prospective participants by providing attentive, supportive, and patient-focused service.
• Apply knowledge of medical terminology when reviewing patient information and evaluating potential trial eligibility.
• Use remote communication and collaboration platforms to manage calls, documentation, and internal communication.
• Meet or exceed established KPIs related to qualified referrals, patient enrollment, conversion rates, and other downstream outcomes.
• Maintain complete, accurate, and timely documentation of patient interactions in accordance with regulatory and study-specific requirements.
• Participate in ongoing remote training covering study protocols, compliance requirements, and patient engagement best practices.
• Follow established quality assurance procedures and applicable clinical research requirements.
• Keep relevant stakeholders informed about patient status, referral outcomes, and any concerns or issues identified during the screening process.

Requirements

• Minimum 2 years of call center experience within healthcare or clinical research.
• Strong verbal and written communication skills.
• Ability to explain medical or clinical information clearly and confidently to patients.
• Working knowledge of medical terminology and clinical trial processes.
• Experience managing a high volume of phone-based interactions.
• Strong organizational and time-management abilities.
• Excellent attention to detail, particularly when documenting patient information.
• Ability to multitask and prioritize responsibilities in a fast-paced remote environment.
• Strong computer literacy and willingness to quickly learn new software.
• Reliable internet connection and an appropriate home workspace for confidential patient conversations.

Qualifications

• Previous experience in a healthcare call center, clinical research organization, patient recruitment environment, or similar patient-facing setting.
• Comfortable managing both inbound and outbound patient calls.
• Proficiency with remote collaboration and communication platforms such as Microsoft Office, Outlook, Teams, SharePoint, RingCentral, and Slack.
• Good Clinical Practice (GCP) certification is preferred, or willingness to obtain the certification within the required timeframe.
• Ability to remain empathetic and professional when communicating with patients experiencing sensitive or emotional circumstances.
• Comfortable adapting working hours occasionally when patient or project requirements require additional flexibility.

Benefits

• 100% remote position
• Opportunity to work within the growing clinical research and healthcare technology industry.
• Exposure to clinical trials across multiple therapeutic areas.