About this role
About the Role The Patient Care Coordinator Searcher (PCC Searcher) at Surfpoint Recovery is responsible for conducting searches of patients and their property to ensure no unauthorized substances or illegal items are present upon admission. This role requires meticulous attention to detail, strong knowledge of facility operations, and a commitment to safety and confidentiality. The PCC Searcher works as part of the admissions process to support a safe and respectful environment for clients and staff. What You'll Do
- Conduct frequent, thorough searches of the facility to ensure no unauthorized substances are present.
- Adhere to established search protocols and safety procedures to protect oneself and others during search activities.
- Perform non-contact searches of all patients.
- Maintain thorough understanding of facility layout to identify potential hiding places or other areas where prohibited substances could be present.
- Participate in the urinalysis process for patients either before or after search.
- Issue a receipt for any items removed from the patient during the search process.
- Conduct searches in a way that respects patients’ dignity, and in a manner which is as private and minimally intrusive.
- Understand that if a patient becomes irate, hostile and/or aggressive, to remove oneself and get supervisor immediately to aid with de-escalation.
- Conducts searches of room and property in a way that is as minimally disruptive as possible.
- Maintain confidentiality and professionalism when conducting searches or interacting with personnel regarding sensitive substance abuse issues. What We're Looking For
- High school diploma or equivalent
- 1 year of related work experience
- Detail oriented
- Great interpersonal skills
- Strong communication skills
- Be kind - we’re here to help people and provide the best possible client care
- Be empathetic - understand that our clients are here to get better
- Be emotionally intelligent - understand that clients can often be emotional over seemingly insignificant issues, and it's not personal
- Must be able/willing to de-escalate hostile situations
- Willingness to learn Compensation & Benefits
- Salary: $18-$20 per hour
- Benefits: Daily Pay Available, On Site Parking, Health, Vision, and Dental Plans, Generous Paid Time Off