About this role
Patient Billing Specialist
Description
Key Responsibilities
- Review case history to ensure all means to obtain reimbursement from the insurance company have been completed and verify it is appropriate to move forward with the patient billing process.
- Notify the client via email alert or work list that one of their patients is entering the patient billing process.
- Answer questions from the client regarding a patient’s case history.
- Call patients for updated insurance information.
- Call the patients to offer them financial assistance and payment plans.
- Review/approve statement balance.
- Send letters and billing statements to the patients.
- Send financial assistance applications to patients and process returned financial assistance documents.
- Comply with all Patient Billing process, system, and documentation SOPs (Standard Operating Procedure).
- Meet patient billing process time standards by completing assigned worklist tasks in a timely manner and/or reporting to management when assistance is needed to complete the tasks.
- Participate in team meetings by sharing the details of cases worked.
- Act as backup on answering incoming telephone calls as needed.
- Other duties as assigned
Education/Experience:
- High School diploma or GED
- Four or more years of on-the-job experience
- Knowledge of health insurance terminology and the reimbursement process
- Possess superior customer service skills
- Detail oriented
- Ability to maintain confidentiality
- Previous experience working with patients and insurance
- Possess excellent written and verbal communication skills
- Ability to multitask, establish priorities, and work independently
Qualifications
Skills
- Behaviors
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- Motivations
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Education
Experience
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Licenses & Certifications
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Equal Opportunity Employer
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This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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For further information, please review the Know Your Rights notice from the Department of Labor.
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