About this role
Patient Advocacy Representative (inbound call center)
Job Category: Medical Billing
Requisition Number: PATIE001806
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Posting Details
Posted: September 21, 2026
Full-Time
Remote
Locations
Showing 1 location
Middleburg Heights 1
7500 Old Oak Blvd
Middleburg Heights, OH 44130, USA
Middleburg Heights 1
7500 Old Oak Blvd
Middleburg Heights, OH 44130, USA
+0 more locations less locations
Job Details
Description
Key Responsibilities
- Answer incoming phone calls from patients, physician offices, and insurance companies.
- Make outbound calls to patients and physician offices to obtain information or provide case updates.
- Review case history and insurance correspondence to provide information to callers.
- Communicate results of a benefit investigation to patients and physicians.
- Pre-qualify patients for any available financial assistance.
- Complete special projects assigned by the management.
- Meet productivity and quality goals set forth by call center management.
- Participate in team meetings by sharing observed trends and/or recurring issues identified when working cases and handling calls.
- Other duties as assigned
Education/Experience:
- High School diploma or GED
- Possess superior customer service skills.
- Previous call center experience preferred, but not necessary.
- Ability to maintain confidentiality.
- Ability to listen and work well with others.
- Detail oriented.
- Excellent written and verbal communication skills.
- Able to establish priorities, work independently, and proceed with objectives without supervision.
- Ability to learn quickly and navigate through different computer applications.
- Proficient in using Microsoft Word and Excel.
Qualifications
Skills
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Education
Experience
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Equal Opportunity Employer
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This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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For further information, please review the Know Your Rights notice from the Department of Labor.
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