Patient Account Representative - Collections

PAR Collections - Bilingual

Remote

Job Overview

Fresenius Medical Care serves around 292,000 dialysis patients worldwide and provides products in more than 140 countries. We are a vertically integrated medical technology (MedTech) and healthcare service company made up of three operating segments: Care Delivery, Value-Based Care, and Care Enablement. This structure allows us to provide the full spectrum of healthcare services, systems, devices, technologies, products, and pharmaceuticals to deliver high-quality care to people living with kidney disease.

Job Description

Must be Spanish speaking

PURPOSE AND SCOPE:

The Patient Account Representative - Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the Patient Account Representative - Collections ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative - Collections provides outstanding customer service to customers and vendors through effective and timely communication.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Under general supervision, identify and resolve routine outstanding claims.
• Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.
• Assist in the resolution of outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.
• Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed.
• May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
• May mentor other staff as applicable.
• Assist with various projects as assigned by direct supervisor.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Physical Demands and Working Conditions:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally lift and/or move up to 50 pounds.

EDUCATION

• High School Diploma required

EXPERIENCE AND REQUIRED SKILLS:

• 1 - 2 years' related experience.

• General computer skills with working knowledge of word processing, spreadsheet, and email applications.

• Detail oriented with good analytical and organizational skills.

• Good interpersonal skills with the ability to work cohesively within a team environment.

• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

• Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

• Care in every moment.

• Connection in every step.

• Our Offerings

• We are committed to your total well-being.

• We want to help you thrive and are committed to an equitable workplace that fuels individual success and our company's growth. With tailored healthcare, wellness programs, training, and consistent support, our programs ensure you have the resources to be your best self at work and at home.

• Health

• Wealth

• Well-being

• Development

• Health

• Medical plan options

• Dental insurance

• Vision plan

• Short- and long-term disability

• Wealth

• 401(k) retirement plan with company match

• Student debt and loan support

• Flexible spending accounts

• Commuter benefits

• Employee discounts

• Well-being

• Hybrid working model

• Paid time off and leave programs

• Fertility, family building, and postpartum support

• Caregiving support

• Development

• Go4RN program helps employees get to RN status with covered tuition and eligible expenses

• Tuition assistance for employees and their families

• Digital access to high-quality educational content, through The University, for all employees worldwide

• For more information and eligibility requirements, please contact your recruiter or HR representative.

• Important notices

• Fraud Notice

Fresenius Medical Care is aware of fraudulent communications from individuals or organizations falsely claiming to represent our company. To help protect yourself, please note:

• Fresenius Medical Care will only contact candidates using official company email domains or through Cara, our virtual AI (Artificial Intelligence) assistant at Fresenius Medical Care.

• We do not request payment, fees, gift cards, cryptocurrency, or banking information at any stage of the recruitment process.

• We do not conduct interviews exclusively through messaging apps or social media platforms.

• All legitimate job openings are posted on our official careers website.

• If you receive suspicious communication claiming to be from Fresenius Medical Care, do not respond or share personal information. We encourage you to report the activity to your local consumer protection agency, law enforcement authority, or cybercrime reporting center. We have included links for the most common hiring locations for your convenience.

• United States: Federal Bureau of Investigation (IC3) –

• www.ic3.gov

• Germany: Bundeskriminalamt (BKA) –

• www.bka.de

• United Kingdom: Action Fraud –

• www.actionfraud.police.uk

• Poland: CERT Polska –

• www.cert.pl

• India: National Cyber Crime Portal –

• www.cybercrime.gov.in

• Mexico: Guardia Nacional –

• www.gob.mx/gn

• Philippines: Philippine National Police Anti-Cybercrime Group –

• www.pnp.gov.ph

• We are committed to maintaining a safe and transparent recruitment process.

• Recruitment Agency

• If you are a recruitment agency submitting a resume on behalf of a client: Fresenius Medical Care AG and its affiliates (FME) only accepts candidate submissions from agencies on its approved Preferred Supplier List. All third-party searches and submissions require an existing signed agreement and prior, written approval from Human Resources; all other submissions will be considered unsolicited. Do not forward resumes or candidate information without such authorization to our applicant tracking system, any company email address, and/or any FME employee, including FME Management. FME disclaims any liability for any fees, commissions, or other charges associated with unsolicited submissions.

• EEO is the Law

• View the EEO Policy Statement here (PDF).

• Accommodation Requests

• If you have a disability and need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Fresenius Medical Care Accommodations Team.