Patient Access Specialist

Patient Access Specialist

Roanoke, VA onsite Temporary to Hire

We are looking for a Patient Access Specialist to support front-end patient services in Virginia. This contract to hire role is ideal for someone who enjoys creating a welcoming experience while handling registration, scheduling, and insurance-related tasks in a busy healthcare setting. The role requires strong attention to detail, professionalism, and the ability to communicate clearly with patients, visitors, and internal teams.

Responsibilities

• Greet patients and visitors in a courteous manner and help create a positive first impression at the point of service.

• Complete patient intake activities, including entering demographic information and maintaining accurate account details.

• Confirm insurance coverage and review required information to help support timely and correct patient processing.

• Coordinate appointment scheduling, send confirmations, and assist with follow-up communication as needed.

• Collect co-payments and other patient balances while maintaining accurate daily cash-handling records.

• Partner with clinical and administrative staff to keep patient movement efficient and support smooth office operations.

• Respond to patient questions and concerns professionally, resolving routine issues and directing more complex matters appropriately.

• Maintain confidentiality of patient information by following healthcare privacy standards and internal policies.

• Previous experience in patient registration, patient access, or a similar medical front-desk role, or general experience in customer service/admin work.

• Ability to assist patients professionally while delivering clear and compassionate customer service.

• Working knowledge of appointment scheduling processes and patient intake coordination.

• Familiarity with insurance verification and collection of required patient information.

• Strong data entry skills with close attention to accuracy and completeness.

• Ability to manage multiple tasks effectively in a fast-paced medical setting.

• Solid verbal and written communication skills and a dependable, team-oriented approach.