Patient Access Representative II

About the Role The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services. What You'll Do

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Assist with more complex registration scenarios and problem-solving.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Handle scheduling for specialized services and follow-up appointments.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist with resolving complex insurance verification cases.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Handle patient concerns and escalations, resolving issues effectively.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• Help patients feel comfortable and informed during the registration and scheduling process.
• Assist in identifying process improvements to enhance patient experience. What We're Looking For
• Associate degree in Health Administration preferred.
• Previous experience in patient access, healthcare administration, or a related field required. Compensation & Benefits
• Salary: $19.89 - $28.84 per hour (USD).
• Benefits include Career Pathways to Promote Professional Growth and Development; Various Medical, Dental, and Vision options; Tuition Reimbursement; Free Parking at designated locations; Wellness Program; Savings Plan; Health Savings Account Options; Retirement Options with Company Match; Paid Time Off; Community Involvement Opportunities.