Patient Access Representative II

About the Role Join Endeavor Health as a Patient Access Representative II at our Arlington Heights location. This role supports patient registration and admission across multiple service areas to ensure accurate information, timely check-ins, and appropriate financial processes that maximize reimbursement. What You'll Do

• Perform complete and accurate registration/admission across multiple access services areas or sites to provide information and maximize reimbursement.
• Verify insurance requirements, obtain/interpret insurance benefits, collect non-covered fees, and register/pre-register outpatients across multiple locations.
• Interact with patients and representatives to collect and interpret demographic, insurance, financial, and clinical data; arrange interpreter services when needed; obtain consent and necessary documents; submit National Provider Identification (NPI) for non-staff providers.
• Interpret physician orders for completeness and regulatory compliance; inform patients of registration processes and privacy notifications; manage Medicare Secondary Payer (MSP) questions and Medicare ABN as appropriate.
• Streamline check-in for pre-registered patients; review orders for IDPH/CMS and medical staff policies; ensure financial protocols are met.
• Refer patients to Financial Counselors; identify cases for Case Management or Financial Counseling; collaborate with internal/external stakeholders to resolve payer requirements before service date.
• Minimize denials by verifying authorizations; maintain up-to-date knowledge of insurance requirements; assist primary and specialty care providers with utilization, authorization, and referrals.
• Maintain 97%+ registration accuracy, meet monthly cash collection goals, log cash receipts, and balance cash at all times.
• Coordinate scheduling for multi-test service areas; educate patients on prep and wayfinding; collaborate with physician offices to check-in and schedule tests at offsite locations.
• Record information in EMR/other hospital systems in compliance with EMTALA, HIPAA, payer policies, and regulations; prepare and distribute registration documents and notify departments of patient arrival.
• May provide basic precepting for new hires, support in performance improvement initiatives, or act as a receptionist/greeter as needed.
• Adhere to AIDET customer service standards and resolve patient inquiries or concerns with appropriate escalation. What We're Looking For
• Experience in patient access/registration and ED/admitting environments; able to manage registrations across multiple sites.
• Proficiency with CPT/ICD coding and knowledge of payer requirements; ability to explain policies to patients.
• Strong communication skills; comfortable working with patients, families, and clinical staff; ability to coordinate with financial services.
• Knowledge of EMTALA, HIPAA, CMS regulations, and NCH policies; familiarity with ABN, MSP processes, and NPI submissions.
• Ability to meet cash collection targets and maintain accurate financial records; attention to detail and high accuracy in data entry.
• Flexibility to work rotating weekends and holidays; ability to operate across multiple departments and systems. Nice to Have
• Experience with hospital information systems and multi-site registration workflows.
• Prior exposure to case management and financial counseling workflows.
• Comfort with precepting and training new staff. Compensation & Benefits
• Salary range: $19.89 - $28.84 per hour.
• Full-time role (32 hours per week) with rotating weekends and holidays.
• Travel not required to perform duties.