Patient Access Manager

Job Description

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Patient Access Manager with our Rev Cyle Admin Department. We are committed to a patient-centric, efficient health care delivery system that focuses on quality, safety, service, and operational excellence. This position is a Flexible Remote opportunity. You will need to be based in the greater Chicagoland area.

Responsible for the overall managerial oversight, strategic execution, and operational performance of front-line Patient Access operations supporting the Revenue Cycle. The Manager provides leadership and direction to supervisors, leads, and frontline staff across functions such as patient registration, Emergency Department access, insurance eligibility and benefits verification, authorization and precertification, point-of-service collections, financial clearance, and related patient access workflows. The Manager ensures efficient, accurate, compliant, and patient-centered processes that support timely access to care, optimize reimbursement, and minimize financial risk.

The manager demonstrates a strong understanding of healthcare revenue cycle operations and commercial, government, and managed care payers, including Medicare, Medicaid, Managed Medicaid, TRICARE, Medicare Advantage, and Commercial HMO, PPO, and Exchange plans. The Manager oversees workflows related to eligibility, benefit verification, authorization requirements, registration accuracy, coverage validation, patient financial responsibility, and other front-end activities that impact the patient experience and revenue cycle performance.

Essential Job Functions

• Provides direct oversight of daily operations, staffing, productivity, training, coaching, performance management, workflow optimization, and regulatory compliance while ensuring consistent standards across Patient Access functions.
• Demonstrates advanced knowledge of health insurance plans, payer requirements, benefit structures, and authorization guidelines, with proficiency in utilizing available payer tools and systems to accurately verify eligibility, benefits, network status, and authorization requirements.
• Serves as escalation point for complex or high-risk cases, resolving payer disputes and time-sensitive precertification and insurance verifications issues that staff are unable to resolve independently, often requiring direct payer contact as well as service recovery with patients and our clinical stakeholders. Partners closely with clinical, administrative, Revenue Cycle, Managed Care, Information Technology, and other organizational leaders to resolve operational issues, streamline processes, strengthen cross-functional workflows, and achieve organizational goals.
• Monitors operational performance through key performance indicators, work queues, audits, denials, point-of-service collections, registration accuracy, authorization turnaround times, and other departmental metrics to identify trends and drive continuous improvement.
• Develop departmental workflows, policies, standard operating procedures, and staff education programs to support evolving payer requirements, regulatory changes, and organizational initiatives.
• Fosters a culture of accountability, collaboration, service excellence, and continuous improvement while ensuring frontline teams are equipped to deliver accurate, efficient, compassionate, and patient-centered financial access services across the organization.
• Performs additional leadership responsibilities, special projects, reporting, and other duties as assigned

Required Qualifications

• Certified Revenue Cycle Representative (CRCR) preferred.

Education

• High school diploma required; Associates degree in a business or accounting function, or the equivalent is preferred.

Experience

• A minimum of 1-3 years of supervisory experience. Additionally, a minimum of 2 years of prior revenue cycle experience

Position Details:

• Job Type/FTE: Full-Time / 1.00 FTE
• Shift: Days
• Unit/Department: Rev Cycle
• Work

Location

Flexible Remote (will need to be onsite as needed)

• CBA Code: Non-Union

About Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

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