Patient Access Manager

Patient Access Manager

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

Harris Regional Hospital | Sylva, NC | On-Site

Lead the Front Door of Patient Care

Harris Regional Hospital is seeking an experienced Patient Access Manager to lead registration, admissions, and front-end patient access operations for our growing hospital in beautiful Sylva, North Carolina.

This is an opportunity for a hands-on healthcare leader to make a meaningful impact on both the patient experience and operational performance. You'll lead a team of Patient Access professionals, partner with hospital leadership, and drive initiatives that improve patient flow, registration accuracy, service excellence, and revenue cycle performance.

If you thrive in a fast-paced hospital environment, enjoy developing high-performing teams, and are passionate about delivering exceptional patient experiences, we'd love to hear from you.

Why Join Harris Regional Hospital?

At Harris Regional Hospital, Patient Access is more than registration. It is the first and one of the most critical interactions in a patient's healthcare journey.

As our Patient Access Manager, you will:

Lead a highly visible operational department

Influence patient satisfaction and financial performance

Partner with hospital and system leadership

Drive process improvement initiatives and operational excellence

Develop and mentor future leaders within your team

Make a measurable impact on the patient experience every day

What You'll Do

• Operational Leadership

• Lead day-to-day Patient Access operations, including registration, admissions, and patient intake processes

• Ensure efficient patient flow while maintaining excellent customer service standards

• Monitor department productivity, quality, and performance metrics

• Identify opportunities to improve workflows, efficiency, and patient access outcomes

• Team Development

• Recruit, coach, develop, and inspire a high-performing Patient Access team

• Provide leadership and support to Supervisors, Coordinators, and front-line team members

• Conduct performance management, coaching, and employee development activities

• Foster a culture of accountability, service excellence, and continuous improvement

• Revenue Cycle & Compliance

• Ensure accurate patient registration and demographic capture

• Support front-end revenue cycle performance through process optimization and quality monitoring

• Develop and maintain department policies and procedures

• Ensure compliance with hospital, regulatory, and payer requirements

• Strategic Partnership

• Collaborate with clinical, operational, and revenue cycle leaders across the organization

• Participate in hospital committees and cross-functional initiatives

• Lead projects that improve operational performance and patient experience

• What Success Looks Like

The ideal candidate will be someone who can:

• Build and maintain a highly engaged team culture
• Improve registration accuracy and operational efficiency
• Drive accountability through metrics and performance management
• Deliver exceptional service to patients, families, providers, and staff
• Partner effectively across departments to solve challenges and improve outcomes

Qualifications

• Required

• 5+ years of healthcare operations experience

• 3+ years of leadership experience in a hospital or healthcare setting

• Experience leading Patient Access, Registration, Admissions, Financial Clearance, or related Revenue Cycle teams

• Strong understanding of patient registration workflows and healthcare operations

• Demonstrated success leading teams and driving operational improvements

• Excellent communication, organizational, and leadership skills

• Preferred

• Bachelor's Degree

• Experience in acute care hospital environments

• Knowledge of revenue cycle processes and performance metrics

• Experience implementing workflow improvement initiatives

• Equivalent combinations of education and experience will be considered.

• Work Environment

• On-site leadership role based in Sylva, North Carolina

• Dynamic and collaborative hospital environment

• Opportunity to work closely with hospital leadership and operational teams

• Discover Sylva, North Carolina

• Nestled in the Blue Ridge Mountains, Sylva offers a unique combination of small-town charm, outdoor adventure, and exceptional quality of life. Enjoy hiking, fishing, mountain views, a vibrant downtown community, and easy access to Asheville and Western North Carolina's most scenic destinations.

• Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

• R1 RCM Inc. is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

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• To learn more, visit: R1RCM.com