Patient Access Manager

Job title: Patient Access Manager

About the Role Under the direction of the Director of Revenue Cycle, the Patient Access Manager leads all patient access functions including Registration/admitting. This role organizes personnel and prioritizes workflow to ensure an effective and efficient registration process.

What You'll Do

• Provide supervisory leadership: hire, orient, train, schedule, evaluate, and manage disciplinary matters for staff.
• Ensure efficient, customer-oriented patient registration and admitting processes; monitor and redesign workflows to maximize efficiency.
• Maintain departmental documentation, training, policies, and performance improvement data; ensure data integrity in Meditech and related systems.
• Collaborate with the Director of Revenue Cycle and other leaders to support revenue cycle initiatives, system enhancements, and change management impacting pre-registration.
• Develop and maintain staffing schedules; monitor departmental efficiencies and on-call responsiveness after hours.
• Address customer concerns, ensure timely documentation for personnel management, DNV, and performance improvement.

What We're Looking For

• Bachelor’s degree; five+ years of hospital registration experience; three+ years supervisory experience.
• Excellent customer service and communication skills; knowledge of medical terminology; ability to communicate effectively both orally and in writing.
• Demonstrated ability to analyze performance data and use metrics to improve workflows, quality, and service outcomes.
• 3+ years of progressive experience in healthcare registration, scheduling, pre-registration, clinic operations, or revenue cycle operations.
• Proficiency with electronic health records and registration/financial systems and standard office software.
• Ability to maintain confidentiality and handle sensitive information per HIPAA and organizational standards; strong customer service orientation and de-escalation skills; ability to work independently in a high-volume environment.

Nice to Have

• Demonstrated knowledge of federal and state guidelines within a county medical facility.
• Five+ years supervisory experience.
• Master’s degree in healthcare administration, business, or related field.

Compensation & Benefits

• Benefits include Retirement - IPERS, Education Assistance, Employee Health & Wellness, PTO, Free Parking, Health Insurance, Supplemental Insurance, 529 College Savings Plan, and more.