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Passenger Service Supervisor
ABM Industries
United States
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Pay: $28/hourly rate
Location: South San Francisco, Ca
Shift: Must be able to work one day of the weekend | Swing shift
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff and Management Team Members
- Supervise and support Wheelchair Attendants and Baggage Handler Agents during assigned shifts.
- Lead daily shift briefings and communicate operational updates, safety procedures, and service expectations.
- Monitor employee attendance, punctuality, productivity, and overall performance.
- Coach, train, mentor, and develop team members to maintain high service standards.
- Assist with onboarding and training of new employees.
- Address employee concerns and escalate disciplinary matters as necessary.
- Promote a positive work environment focused on safety, teamwork, and customer satisfaction.
Wheelchair Operations
- Ensure passengers requiring mobility assistance receive courteous, professional, and timely service.
- Monitor service levels and staffing assignments to meet airline and customer demands.
- Assist with coordinating wheelchair requests during peak operational periods.
- Respond to passenger inquiries, complaints, and service recovery situations.
- Ensure compliance with ADA requirements and company service standards.
Baggage Operations
- Oversee baggage handling activities, including loading, unloading, transfer, and delivery operations.
- Monitor baggage handling performance to ensure timely processing and delivery.
- Investigate and document baggage-related incidents, delays, discrepancies, or service issues.
- Coordinate with airline representatives and operations teams to resolve baggage concerns.
- Ensure proper handling of priority, oversized, and special-service baggage.
Operational Excellence
- Coordinate staffing levels based on flight schedules, passenger volume, and operational needs.
- Maintain effective communication with airline partners, airport authorities, and internal departments.
- Monitor operational performance metrics and implement corrective actions when needed.
- Complete shift reports, incident reports, and operational documentation accurately and timely.
- Support irregular operations, flight delays, cancellations, and emergency situations.
Job Information
Position Type:
Full Time
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