About this role
Job title: Parts & Service Network Coordinator
About the Role The purpose of this position is to maintain, service and repair material handling equipment, systems, and products on company premises or at customer sites in a timely and cost-effective manner so that customer and company requirements are met; maintaining of vehicle records.
What You'll Do
- Servicing of material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service / maintenance.
- Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor.
- Maintains vehicle maintenance and operational data / history by updating and timeously communication information that must go on record.
- Promote service / maintenance programs.
- Provide complete customer satisfaction in a polite and professional manner.
- Ensure proper communication between self, workshop staff and customer.
- Ensure OHSACT & ASEC requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
- Updates job knowledge by participating in educational opportunities.
What We're Looking For
- Matric, Grade 12 or equivalent qualification.
- Qualified Diesel and/or Petrol Mechanic, plus experience with forklifts or similar material handling equipment; or Qualified Forklift Technician.
- Minimum of 3-5 years’ mechanical, hydraulic and electrical experience pertaining to forklifts.