Parts Sales Executive

About the Role Join CFAO MOBILITY Division as a Parts Sales Executive in South Africa. This role is to provide a service to all customers that promotes the profitable sale of parts and accessories at the sales counters, while ensuring the highest level of customer satisfaction.

What You'll Do

• Present and promote the company image and products
• Maintain high counter image and housekeeping
• Greet customers promptly and professionally; provide excellent customer service
• Communicate to retail and trade customers face-to-face, via email and telephonically to optimise sales
• Identify customers’ requirements regarding their parts
• Utilise the inhouse system to identify part numbers, vehicle details (chassis number, engine number, year of production)
• Enter all necessary information in the inventory list and control system records
• Advise customers on procedures for interpretation, selection, payment and collection of parts
• Follow the sales process through to installation and/or delivery to customer
• Achieve gross profit according to dealer budgeted targets and franchise standards
• Provide excellent customer service within deadlines and maintain CRM
• Assist with the implementation of parts promotions
• Record and enter special orders
• Ensure effective management of cash outstanding
• Place material in warranty parts bin area, as required
• Return defective parts to the warehouse
• Effectively track all lost sales
• Return unsold merchandise to stock
• Assist with stock takes
• Notify Warehouse Supervisor of discrepancies between inventory records and shelf quantities
• Develop and maintain a new customer prospecting database
• Maintain a professional customer follow-up system via planned telephone contact / customer visits
• Perform related or ad hoc tasks, at the discretion of management

What We're Looking For

• Grade 12 / equivalent
• Computer literate
• Excel proficiency beneficial
• 2 years’ experience in sales and customer relations
• At least 2-year experience in Parts Sales
• Understanding of the financial appreciation of parts beneficial
• Technical understanding of heavy commercial vehicles beneficial
• Good verbal and written communication skills in English
• Clean criminal record
• Valid unendorsed driver’s license
• Neat and professional appearance
• Ability to work independently without supervision, whilst maintaining a high-performance work ethic
• Ability to be motivated and productive under pressure
• OEM experience beneficial

Nice to Have

• OEM experience will be beneficial