Parts Counterperson

Parts Counterperson

Mercedes Benz of Richmond, a proud member of the Murgado Automotive Group, is committed to providing our customers with exceptional service and high-quality vehicles. We represent a long-standing tradition of excellence in the automotive industry, and our team is passionate about delivering an unparalleled experience. We are looking for a dynamic Automotive Parts Advisor to join our team and contribute to our continued success.

Position Overview:

As an Automotive Parts Advisor at Mercedes Benz of Richmond, you will play a vital role in our parts department, ensuring that our customers and service technicians receive the correct parts in a timely manner. This position requires a knowledgeable, detail-oriented professional who can provide exceptional service, whether assisting customers directly or working behind the scenes to manage inventory.

Key Responsibilities

• Assist customers and service technicians in locating the correct automotive parts and accessories.
• Provide accurate pricing information and availability of parts to customers.
• Process customer orders and ensure timely delivery of parts.
• Maintain and manage inventory levels, ensuring parts are stocked and organized.
• Communicate with suppliers to order parts, track shipments, and resolve any supply issues.
• Use dealership management software (DMS) to check parts availability, input orders, and manage inventory.
• Assist in the preparation of parts estimates and quotes for customers.
• Handle customer inquiries, complaints, and returns in a professional and courteous manner.
• Keep the parts department clean, organized, and stocked with the necessary tools and resources.
• Collaborate with the service department to ensure all necessary parts are available for scheduled repairs and maintenance.
• Stay up-to-date with product knowledge and industry trends to better assist customers and service technicians.

Qualifications

• High school diploma or equivalent required.
• Previous experience as a Parts Advisor in the automotive industry is preferred.
• Strong knowledge of automotive parts and accessories, including Mercedes Benz vehicles.
• Excellent customer service skills with the ability to communicate effectively and build strong relationships.
• Detail-oriented with the ability to multitask and manage time efficiently.
• Proficient in using dealership management software (DMS) and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to lift and handle parts and materials weighing up to 50 pounds.
• Valid driver's license with a clean driving record.

Benefits

• Competitive compensation and performance-based bonuses

• Comprehensive health, dental, and vision insurance

• 401(k) plan with company match

• Paid time off and holidays

• Employee discounts on vehicle purchases, parts, and service

• Ongoing training and professional development opportunities

• Supportive and collaborative work environment

• Opportunities for career growth and advancement within the Murgado Automotive Group

• Why Join Mercedes Benz of Richmond? At Mercedes Benz of Richmond, we believe that our employees are our greatest asset. We offer a supportive work environment where you can grow your career and make a significant impact. If you are passionate about the automotive industry and providing exceptional service, we encourage you to apply today and become part of our dedicated team.