Partner Support Engineer

Partner Support Engineer

Remote - US

Full time

Pax8 is hiring a Partner Support Engineer in the United States to help power the future of cloud commerce by resolving complex technical challenges, enabling partner success, and delivering exceptional support across our AI-powered marketplace.

Help Shape the Future of Technical Partner Success

If you're the kind of person who enjoys digging into complex technical issues, collaborating across teams, and becoming the trusted expert others turn to when things get difficult, this could be your next opportunity.

As a Partner Support Engineer at Pax8, you'll sit at the intersection of technology, partner experience, and innovation. You'll help managed service providers navigate technical challenges, support migrations and platform operations, and contribute to the continuous evolution of one of the world's fastest-growing cloud marketplaces. You'll join during an exciting period where AI, cloud services, cybersecurity, and automation are transforming how businesses buy, manage, and consume technology.

A Culture Built for Curiosity and Growth

At Pax8, it's business, and it IS personal. We're a team of passionate, creative, and unconventional people who care deeply about our partners, each other, and the impact we make.

Our purpose is simple: helping every small business turn their dreams into reality through the power of technology. We believe that happens when talented people are empowered to learn, collaborate, innovate, and thrive.

How You'll Make an Impact

Instead of simply resolving tickets, you'll become a trusted technical problem solver helping partners succeed throughout their cloud journey.

Solve Meaningful Technical Challenges

• Investigate and resolve advanced platform, cloud, billing, licensing, and migration issues.
• Navigate complex escalations while balancing technical accuracy with partner experience.
• Collaborate with engineering teams when deeper investigation is required.

Strengthen Partner Success

• Serve as a trusted guide during challenging situations.
• Help partners confidently navigate vendor technologies and marketplace processes.
• Turn difficult support interactions into positive experiences.

Collaborate Across Pax8

• Work closely with Tier 1 support teams, Product, Engineering, Sales, and Vendor teams.
• Identify root causes and contribute to long-term solutions rather than temporary fixes.
• Help improve operational excellence across global support teams.

Elevate Knowledge Across the Business

• Create and maintain knowledge articles, troubleshooting guides, and support playbooks.
• Share expertise through training and enablement sessions.
• Drive consistency and technical excellence across support operations.

Continuously Improve

• Identify opportunities to simplify processes and improve partner experiences.
• Embrace emerging technologies, automation, and AI-enabled support practices.
• Contribute ideas that help Pax8 scale faster and smarter.

The Difference You'll Make

Every successful resolution, documented process improvement, and knowledge-sharing moment helps thousands of managed service providers deliver better outcomes for their own customers.

Your expertise won't just solve today's issue. It will strengthen the reliability, scalability, and partner experience of the Pax8 marketplace for the future.

What Success Looks Like

You'll thrive here if you bring:

• Proven technical support experience within cloud, cybersecurity, SaaS, marketplace, or managed services environments.
• Demonstrated success handling complex escalations and advanced troubleshooting scenarios.
• Substantial experience working with cloud technologies, subscriptions, licensing, identity, migrations, or modern IT infrastructure.
• Familiarity with technologies such as Microsoft, CrowdStrike, SentinelOne, Bitdefender, BitTitan, or similar vendor ecosystems.
• Confidence documenting issues clearly and communicating technical concepts in language that both technical and non-technical audiences can understand.
• Strong analytical thinking and the ability to work through ambiguity using structured troubleshooting methods.
• Experience using support and case management platforms.
• A collaborative mindset that values cross-functional teamwork and shared success.
• Curiosity, resilience, and an enthusiasm for continuous learning in a fast-moving technology environment.
• Proven expertise across multiple Pax8 product or vendor categories and relevant industry certifications.
• Bachelor's degree in a related field or equivalent practical experience.

Most importantly, you'll align with the behaviors that shape life at Pax8:

• Compassionate Candor
• Seek to Understand
• We Before Me
• Do What You Say
• Light Up Learning
• Driven by Passion

Trust and Hiring

At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice.

Inclusivity Matters

We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United States.

Benefits & Rewards

All FTE Pax8 people enjoy the following benefits:

• 401(k) with Company Match
• Medical, Dental & Vision Coverage
• Employee Assistance Program (EAP)
• Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance
• Flexible Open PTO
• Paid Sick Leave
• Paid Parental Leave
• RTD EcoPass (eligible Colorado-based employees)

Grow Faster Than You Thought Possible

There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.

About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Background Checks

As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider. Once checks have been completed all candidates will receive a copy for their records.

Equal Opportunities

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for.