Partner Success Representative

Job title: Partner Success Representative

Job Description

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role

Wiley Assessments is home to some of the most recognized and trusted workplace learning solutions in the world — Everything DiSC and The Five Behaviors. Our products reach organizations of all sizes through a network of expert coaches, trainers, and consultants who rely on us as a strategic partner in their business. We’re looking for a Partner Success Representative who brings an account management mindset to every interaction — someone who doesn't just answer questions, but builds relationships, anticipates needs, and helps partners grow. This is a role for someone who thrives at the intersection of people and business: comfortable navigating complex conversations, quick to earn trust, and genuinely invested in the success of the partners they serve. New team members typically begin supporting our Associate queue, developing deep product knowledge and honing their support skills — with a clear path toward higher-touch, consultative partner work as they grow in the role. As our business continues to evolve, this team will have increasing opportunity to take on more strategic account management responsibilities.

How You'll Make an Impact

• Serve as a responsive, knowledgeable point of contact for partners, helping them navigate our products, platforms, and processes
• Build familiarity with our partner network and contribute to a team culture of proactive, high-quality support
• Handle inbound support with professionalism and efficiency — resolving issues, answering questions, and connecting partners to the right resources
• Identify trends and opportunities across your interactions and share insights with the broader team
• Collaborate cross-functionally with Sales, Operations, Marketing, and Product to advocate for partners and improve their experience
• Grow into more consultative, relationship-driven work as you develop expertise in our solutions and partner ecosystem

What We're Looking For

Experience and skills:

• 2+ years in account management, customer success, business development, or a consultative client-facing role
• Proven ability to manage a portfolio of relationships and balance reactive support with proactive engagement
• Strong written and verbal communication — you write clearly, listen actively, and can adapt your style to different audiences
• Comfortable working with technology platforms and willing to learn new tools quickly
• A strong alignment with a growth mindset and the ability to thrive in a collaborative, fast-paced environment