Partner Solutions Engineer

Shopify

Fluency in Mandarin required.

As a Partner Solutions Engineer, you will drive technical enablement for Shopify partners through both remote and in-real-life (IRL) engagements, equipping them with the knowledge to deliver compelling solutions. By removing technical obstacles, you will empower partners to provide highly effective services on our platform for high-growth, high-volume merchants, ultimately accelerating revenue expansion.

In this role, you will establish deep relationships and serve as a trusted advisor to our partner ecosystem in the Greater China region. Your efforts will enable partners' technical and sales teams to lead sophisticated, solutions-oriented discussions regarding the Shopify platform, resulting in robust tech stacks that directly resolve merchants' business challenges.

This position is a regional, remote role dedicated to supporting partners from China Mainland, Hong Kong and Taiwan, and involves approximately 20% travel for on-site partner visits.

Key Responsibilities

• Assess and evaluate the technical capabilities of partners across different Shopify products.

• Design and lead technical enablement programs to enhance the solution capabilities of specific partner groups.

• Drive a transformative evolution by empowering partners to utilize Shopify’s AI innovations.

• Keep partners informed and trained on new product releases (like Shopify Editions), enabling them to build and deploy appropriate merchant solutions.

• Develop structured skill roadmaps in scale to optimize and accelerate the onboarding journey for new agency partners.

• Clearly communicate Shopify's competitive advantage to partners. Champion Shopify's platform by actively presenting and participating at various partner events.

• Participate in co-marketing and case studies aimed at growing the partners’ sales pipeline.

• Act as the primary technical expert for partner RFPs during sales cycles, ensuring their proposed architectures align with merchants' core business requirements.

• Expedite the post-sale deployment phase by overseeing partner service delivery, ensuring the successful realization of merchant GMV.

• Work cross-functionally with internal Shopify teams to elevate the partner-merchant experience while continually building internal technical knowledge.

Requirements

• Proven track record in enterprise-level commerce, technical agency environments, or partner engineering, with a focus on diverse industry verticals.

• Capability to evangelize and synchronize partners with the broader Shopify commerce strategy and upcoming product milestones.

• Exceptional consultative skills with the ability to navigate complex stakeholder environments and bridge gaps between technical and business teams.

• Hands-on development proficiency, enabling meaningful engagement with engineering teams through languages like Liquid, JavaScript, and Ruby.

• Deep understanding of Shopify's API ecosystem, providing expert guidance on custom builds and optimal architectural implementation paths.

• Practical experience designing and building storefronts using Shopify's proprietary Liquid templating language.

• Working knowledge of modern development workflows, including version control systems like Git and collaborative GitHub environments.

• A solutions-first approach to problem-solving, supporting partners in architecting creative, high-impact merchant experiences.

• Commercial acumen to translate technical requirements into tangible business outcomes and market opportunities.

• Passion for technical enablement and a commitment to helping others master the Shopify platform.

• Adaptability to excel in a fast-paced, matrixed environment, delivering results both independently and as a collaborative team member.

• Full professional proficiency or native fluency in English and Mandarin or Cantonese.

• Background in China-based cross-border trade or export-oriented ecommerce platforms is highly desirable.

• Prior experience in Pre-sales or Solution Architecture within the commerce sector is a significant advantage.

• About the discipline

• Sales at Shopify

• Every discipline at Shopify works close to real merchant problems. You'll join a team that owns meaningful scope, ships to a high bar, and helps millions of entrepreneurs start, run, and scale their businesses.

• Growth and rewards

• Mastery-matched compensation.

• ~Mastery

• At Shopify, getting better at your craft and increasing your impact is how you grow. Twice a year, we assess both in our ~Mastery cycle, Shopify’s performance review. Achieving higher ~Mastery is a promotion, and when you earn a promotion your total rewards grow with it. Crafter and manager are equal paths, so you can pursue excellence in the craft you’re best at.

• Total Rewards

• With Flex Comp, your Rewards Wallet gives you agency over your compensation mix. Adjust your mix of cash, restricted share units, and stock options (including programs like Long-Term Equity)* to where it makes sense for you, and mix it up anytime as life and priorities change. Buying a house? Want more skin in the game? Just experimenting? It’s your call.

• Flex Comp program offerings vary based on location, role, and employment type. Full details are set out in our Terms & Conditions and related plan documents.

• Built for real life

• Room for the rest of your life.

• Flexible work, remote by design

• A flexible vacation policy means most Shopifolk can take the vacation days they feel they need to recharge.

• If a change of everyday scenery is more your jam, Destination 90 means you can work from (almost) anywhere in the world for 90 days of the year.

• Your setup

• Your battlestation is your home base. Request the desk, chair, and AV gear you need to get shit done.

Benefits

• You need ‘em, we’ve got ‘em. Our health and welfare benefits may include health, dental, vision, disability, and life insurance depending on your country. If you’re in a country without a package, you'll receive a monthly allowance. We also offer mental health support for you and your dependents, including immediate and confidential services like counseling and coaching sessions.

• Family support

• We offer fertility benefits globally, along with paid parental leave to welcome a new family member.