About this role
Partner Onboarding Team Lead
Our client, an on-demand courier service that delivers products ordered through their mobile app, seeks to recruit a Partner Onboarding Team Lead. The successful candidate will be responsible for leading the team that supports new and existing partners through the activation, onboarding, and upgrade processes, ensuring a seamless and efficient experience.
KEY RESPONSIBILITIES;
- Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.
- Giving support to partners with on-boarding issues (device not working, they have issues/questions with webapp, credentials not working etc.) reported on all internal channels + Customer
- Checking if there’s any priority in terms of onboarding (partners already contacted and postponed the onboarding for a given time)
- Monitoring all self-onboarding channels + comms channels.
- Enabling stores on Salesforce and admin after training the partners.
- Menu corrections/additions on Admin.
- Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them.
- Any other content-related tasks
STORE CREATION
- Checking mails for new activation assignments.
- Working on completing the content for the activations assigned (store + menu creation)
- In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)
- Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.
REQUIREMENTS
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Bachelor’s Degree in marketing, or a similar/relevant field.
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At least 2 years of related experience
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Should have good MS Excel skills
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Excellent organizational and time management skills.
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Strong listening and communication skills.
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The capacity to work independently and collaboratively.
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Ability to work efficiently without compromising quality or accuracy.
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