About this role

Position:

Partner Enablement Specialist

Job Description:

Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently, and transform in a dynamic market (more information through this link : https://www.arrow.com/globalecs/).

Purpose

Build and run the Partner Enablement Team, own the partner onboarding programme end to end, and be the single voice of partners towards Product Management.

Key Responsibilities

Qualify partners: assess readiness, conduct discovery calls, and identify high-potential opportunities for Arrow sales.
Deliver demos: run standard product demonstrations and support advanced demos with sales teams.
Configure & onboard: guide partners through setup, data imports, users, pipelines, quotes, and catalog configuration.
Train users: deliver sales and admin training sessions, webinars, and Q&A workshops.
Drive adoption: conduct regular follow-ups, monitor engagement, and re-activate inactive partners.
Capture feedback: log product requests, bugs, and enhancement ideas; contribute to FAQs and knowledge content.
Collaborate internally: work closely with Sales and the Integration Support Specialist on CRM-related projects.
Success Measures
80%+ of partners configured within 30 days.
60%+ active partner adoption by Day 30.
Minimum 2 trained sales users per partner.
All product requests tracked and answered within 5 business days.
Training satisfaction score of 4/5 or higher.
Profile
3-6 years' experience in Customer Success, Onboarding, Pre-Sales, Training, or Channel Enablement within SaaS or IT.
Strong presentation and training skills.
Experience with CRM platforms such as Salesforce, Dynamics, or HubSpot.
Comfortable with data imports and basic system configuration.
Fluent English and French; internal Arrow candidates with channel or ArrowSphere experience strongly encouraged.
What’s In It for You
A full-time permanent role within a globally recognized IT leader.
The chance to work on strategic, high-impact programs.
A dynamic international environment, collaborating with teams across EMEA and North America.
Opportunities for career growth and professional development in cloud and project management.
A culture that values innovation, collaboration, and continuous improvement.
Full Permanent contract,
Social advantages: CNSS, CIMR, Health insurance.

LI-JC1

Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time

## Job Category:

Business Support