Partner Account Manager DACH market

Job title: Partner Account Manager DACH market

About the Role Partner Account Manager DACH is responsible for building and managing Factorial’s partner ecosystem across Germany, Austria, and Switzerland. You’ll be the main liaison, advisor, and problem-solver to enable partner growth and ensure successful outcomes for clients. This role blends relationship management with enablement, onboarding, and collaboration with Product and Sales to scale the DACH market.

What You'll Do

• Be the main point of contact for partners across the DACH region (Germany, Austria, Switzerland).
• Support onboarding, implementation, and client troubleshooting.
• Manage partner and client requests (contracts, invoicing, upsells/downsells).
• Build long-term, trusted relationships to maximize retention and satisfaction.
• Streamline partner support and ticketing processes.
• Ensure consistency and scalability across partner operations.
• Design, deliver, and manage partner Training & Enablement programs; expand training formats (live, virtual, and self-paced); streamline content in an LMS; track partner certification; collect feedback.
• Capture product insights directly from partners and their clients; collaborate with Product Managers to prioritize improvements based on DACH market needs; keep partners updated on product launches, leveraging marketing and automation tools.
• Build a High-Performing Partner Ecosystem; create mechanisms to involve partners and help them grow their business with Factorial; continuously find new ways to bring value and contribute ideas and processes.

What We're Looking For

• Fluency in German (native or near-native) and proficiency in English.
• 2+ years of experience in partner management, account management, or customer success (SaaS or B2B experience is a strong advantage).
• Strong relationship-building and communication skills across diverse teams and stakeholders.
• Problem-solver who can navigate technical and operational challenges.
• Detail-oriented and structured when handling contracts, invoices, and processes.
• Thrive in a fast-paced, international scale-up environment.
• Enjoy collaborating with cross-functional teams (Sales, Product, Operations, Enablement).

Nice to Have

Compensation & Benefits

• Alan as private health insurance
• High growth, multicultural and friendly environment
• Healthy life with Wellhub (Gyms, pools, outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Food discounts with Nora
• Pet Friendly
• Much more that we'll spill during the interview process