About this role
About the Role Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent client service in-person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. You listen to uncover financial needs and, where appropriate, transition clients to a banker for deeper financial wellness. What You'll Do
- Provide outstanding in-person client service by greeting customers, processing transactions, and addressing servicing needs while identifying and resolving issues.
- Listen to clients to uncover financial needs and guide them toward appropriate banking solutions, including transitioning to a banker for more complex financial wellness. What We're Looking For
- Customer-service oriented mindset with problem-solving skills and the ability to communicate clearly.
- Ability to work in-person at a branch and build trust with clients and colleagues.
- Willingness to listen, ask questions, and resolve client servicing issues.