About this role
About the Role Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent in-person client service by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. What You'll Do
- Provide in-person client service and assist with account transactions and servicing needs.
- Identify and resolve client servicing issues.
- Listen to clients to uncover financial needs and transition them to a banker for deeper financial wellness conversations. What We're Looking For
- Customer service mindset and ability to build trust with clients.
- Strong communication and listening skills to uncover financial needs.
- Ability to guide clients to a banker to have deeper financial wellness conversations.