About this role
About the Role Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent in-person client service by welcoming both new and existing clients and assisting with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers listen to uncover financial needs and refer clients to a banker for deeper financial wellness conversations. What You'll Do
- Demonstrate a strong client experience culture and be present with every client and teammate.
- Perform teller functions in an in-person branch setting accurately and efficiently.
- Proactively identify and resolve client servicing issues, escalating when needed.
- Listen for clues about financial needs and transition clients to a banker for deeper financial wellness conversations. What We're Looking For
- Commitment to delivering excellent client service in a branch setting.
- Ability to be present with every client and teammate, contributing to a positive client experience culture.
- Strong listening, communication, and problem-solving skills.
- Ability to identify financial needs and facilitate referrals to bankers.
- Teamwork and reliability in a fast-paced branch environment.