About this role
Part-Time Systems Coordinator - Hershey's Chocolate World
Summary of Major Duties/Responsibilities:
- Support and maintain Point of Sale systems (software, hardware, credit cards, network) as directed.
- Provide PC, hardware, and user support for retail, food, and attraction operations.
- Troubleshoot issues, coordinate vendor service, follow up, and manage ServiceNow tickets.
- Inspect IT issues on Retail Floor & Attractions daily and at shift start.
- Update documentation regularly for accuracy.
- Maintain and organize Network Closets & IT spaces, including cabling, labeling, and inventory.
Essential Knowledge, Skills, and Abilities for Successful Performance of Key Responsibilities
- Demonstrates leadership qualities and a willingness to take initiative
- Exhibits strong problem-solving abilities
- Maintains a high level of attention to detail
- Capable of working independently and juggling multiple assignments effectively
- Possesses knowledge of PC hardware and network systems
- Has in-depth experience with Office 365 and Microsoft Teams
- Is familiar with Windows 11 Enterprise operations
- Holding a CompTIA A+ or Google IT Support certification is advantageous
- Experience with ServiceNow is considered beneficial
- Communicates clearly with guests and colleagues and collaborates well within a team environment
- Must be able to push, pull, lift, and carry items weighing up to 30 pounds
Education and
Experience
Requirements
- High school diploma or GED equivalent is required.
- Associate’s degree in information systems or 2 years of IT college level courses is preferred but not required.
- 1-2 years of PC support and/or networking experience is preferred.
Other notes:
- This description covers the most significant duties performed but the incumbent may be responsible for other minor-related work assignments.
- The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
- Nearest Major Market: Harrisburg