About this role
The Restaurant Server is responsible for greeting guests, taking orders, serve food and beverages, and checking on guest to ensure complete satisfaction.
CANDIDATE PROFILE
Experience
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High School Diploma is preferred, one-year hotel food service experience with general knowledge of full service, table-side service and standards.
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Must be of legal age to serve alcohol and actively TABC Certified.
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Must possess a Food Handlers Certification
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JOB ESSENTIALS
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Presents menu, answers questions, and makes suggestions regarding food and service and/or drink service. Become informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the guest(s) as requested.
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Relays order to kitchen and serves courses from kitchen and service bars.
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Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service of courses to correspond with the dining pace of the guests.
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Complete a check back after guest receives meal
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Observe guests to respond to any additional requests and to determine when meal has been completed.
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Compute bill and accepts payment.
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Clears and resets tables at conclusion of each course and completely resets table in a timely manner after guest(s) departs.
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Complete of all opening, running (during service time), and closing sidework assigned each shift.
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Assist co-workers when needed throughout the shift.
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Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
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Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
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Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
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Perform any other job-related duties as assigned
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Other
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Knowledgeable of hotel facilities, the hotel area and services to assist guests as appropriate.
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Ability to prioritize, organize and follow up
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Ability to read, speak and understand the English language in order to communicate with guests
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Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
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Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
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Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
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Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday Evenings, weekends and holidays.
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Physical Demands
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While performing the duties of this position, the job regularly requires one to Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds. Carry a banquet serving tray, filled to capacity, overhead/on shoulder; Stand or walk for an entire work shift