About this role
About the Role Part-time Sales Supervisor at Dr. Martens in the Menlo Park/Edison area, responsible for leading the store team to deliver exceptional customer service, maximize sales, and maintain strong store performance while supporting the brand’s growth in the Americas region. What You'll Do
- Deliver exceptional customer service by leading the sales floor and fostering team selling.
- Elevate customer service by greeting store customers, sharing brand knowledge, and understanding customer needs.
- Act as a role model to promote a positive and productive work environment.
- Communicate store results and KPIs to business partners; help set and execute sales goals.
- Assist in training new sales staff on duties and product knowledge, including coaching on and off the selling floor.
- Support daily operations including opening/closing the store, balancing the register, and handling banking duties.
- Assist with operational tasks and physical inventories.
- Assist with merchandising to meet Brand Marketing guidelines and enhance product appeal.
- Work with the retail stock team to receive, maintain, and replenish in-store stock, maximizing organization and accuracy. What We're Looking For
- 1+ year supervisory experience required, preferably in footwear.
- Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems; MPOS is a plus.
- Basic math skills with ability to calculate percentages.
- Clear, professional communication with a broad customer base.
- Excellent interpersonal skills; approachable and polite.
- Ability to work evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds and to move shoe boxes while climbing a ladder or stairs.
- Punctual and reliable with adherence to scheduled shifts.
- International/domestic travel not required (0%). Nice to Have
- Experience with MPOS is a plus. Compensation & Benefits
- Employee discount of 65% off footwear and 50% off accessories.
- Transit and parking flexible spending accounts.
- PTO and Sick Time.
- Employee Assistance Program.
- 401(k) Pre-Tax.